About the part-time contractor role:
The part-time Technical Support Contractor will work closely with our Product team, part of the Open Science Frameworks (OSF) Infrastructure team. This role will be for an outside contractor and will not be considered a full-time member of the COS staff. At the Center for Open Science (COS), we build the tools to make it possible and easy for the research community to make scientific investigations' data, results, and outcomes open, transparent, and reproducible. Our Platform, the OSF provides researchers with the tools needed to share their work openly and transparently with the research community. We’re looking for a Technical Support Contractor to provide front-line help to our international user base of researchers, librarians, academics, and developers on onboard, and troubleshoot issues with our platform.
We’re looking for an independent contractor able to work remotely. Your schedule can be flexible, however you will need to be available during core hours when our team is working to debug and investigate issues. You will bill hours monthly, with on average 4-5 hours per day (Monday to Friday). At least half of billable hours need to be conducted between 9-5 EST (Monday to Friday). Hours may be weighted towards the start of the week to meet the demand of weekend support requests.
The initial contract is for 6 months with the possibility of extension, or conversion into a permanent full or part-time role.
Scope of work:
Replying to and solving community questions using the Help Scout support system.
Using our various internal tools and resource to answer these queries, or pointing users to support materials that will help them.
Working with colleagues on particularly tricky tickets, escalating as necessary.
Working efficiently but also kindly and with empathy with our very diverse, global community.
About the team:
You’ll be working closely with the OSF Product team to provide support and guidance for people with a wide range of technical experience. You’ll help our community share their work transparently, and get first-hand experience and understanding of the expected (and unexpected) uses of the OSF.
About Center for Open Science (COS)
At the Center for Open Science (COS), we build the tools to make it possible and easy for the research community to make scientific investigations' data, results, and outcomes open, transparent, and reproducible. Our team is dedicated to improving the alignment between scientific values and scientific practices to improve the accumulation and application of knowledge. The COS team moves quickly, identifies problems and creates solutions, encourages risk-taking, blends science and technology, and is collaborative, high-energy, and dedicated to openness.
We’re a smaller but passionate non-profit organization. We affect culture change across our organization that makes waves at all levels of the research world. You will be joining and making valuable connections working with a truly special team.
