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Ohana Help Desk Survey
Thank you for contacting the Ohana Help Desk today. Please let us know how we did.
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Overall, how satisfied were you with the service you received today?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Could you tell us a little more about why you gave us this rating?
Your answer
What was your main reason for contacting us today?
Help with my device (e.g., laptop, tablet, iPad, etc.)
Help with internet connectivity
Help with an application (e.g., Google, etc.)
Help with video conferencing (e.g., Google Meets, Webex, Zoom, etc.)
Help with password or login
Other:
Clear selection
How well did the help desk agent listen to your question or respond to your chat?
Very well
Well enough
Slightly well
Not well at all
How knowledgeable was the help desk agent?
Very knowledgeable
Knowledgeable
Slightly knowledgeable
Not knowledgeable at all
Did your issue need to be redirected to the school?
Yes
No
How satisfied or dissatisfied are you with the time it took to get through to a help desk agent?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Did we resolve your issue?
Yes
Unsure
No
Clear selection
Have you used the Ohana Help Desk portal (
ohanahelpdesk.org
)?
Yes
No
If you have used the Ohana Help Desk portal and have feedback or suggestions, please let us know.
Your answer
Additional Feedback:
Your answer
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