The State of Innovation in the Telecommunication & Connectivity Industry 2021 Research
This 5-min survey is designed to study the impact of Artificial Intelligence (AI) on multi-service providers and report on the ways how businesses can take advantage of emerging trends to grow their customer base and stay ahead of the innovation curve.

Your answers will remain anonymous.
Please specify, which sector of the industry are you involved in? *
Did you change your internal operations in 2020 due to the pandemic? *
In your opinion, what were the most drastic changes that affected your company in 2020? (tick all that apply) *
On a scale from 1 to 5 how important is process automation for your company? *
not at all important
extremely important
Which part of the internal operations would you automate first? *
What tool do you use (if any) to automate the internal processes in your company?
Do you use Artificial Intelligence (AI) to aid your internal operations? *
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