The Terrible Flight
To the Attention of Sergio Alvardo:
I am writing this letter to inform you of our disappointing experience flying with your airline on December 21, 1998. The flight was Flight 126 (Los Angeles-Torreón-Durango).
To begin with, the flight departed two hours late. On the flight, we found the engine noise unbearable! Upon landing in Torreón, we disembarked to pass through immigration, then were sent back on the plane while the luggage handlers tried to open the luggage compartment with a crowbar (apparently, the key had been lost). An hour later, all of the passengers, including my family with two small children, were taken off the plane again. We waited nearly an hour while your employees worked to open the luggage door. Finally, we arrived in Durango, nearly 7 hours after the departure time. Ours was supposed to be a 3 hour flight. Only 1 out of our 5 suitcases arrived with us.
Incidentally, this was not the first time we experienced such delays with AirCalifornia. A few years ago, our return flight from Durango back to Los Angeles was also delayed by a total of five hours.
On this trip, once we did land, we found that our group’s suitcases again had not been loaded onto the plane. In both incidences, we waited nearly a week for them, having to make dozens of phone calls and trips to the airports before all of the suitcases were returned. These delays and inconveniences ruined many of our holiday plans.
I am hopeful that you will do your best to rectify this situation to our satisfaction and the betterment of your airline.