Elastic False Positive Submission

We welcome your False Positive (FP) report for Elastic’s malware detection. These FP reports help us improve our security products.

If you have a customer support relationship with Elastic, please use your existing Support process so we can better track it with respect to your organization. That is, please do not complete this form, which is intended for FP submissions from the community.

To submit an FP report, please carefully complete the following form. Please note that this is the only method for your request to be processed, and failure to complete the form or reaching out through other methods will result in your report being unprocessed. We don’t guarantee that we’ll take action on each request. If we decide to take action and treat the detection as an FP, you can expect to see an update within a month.

By submitting this form, you authorize us to process your request and retain the necessary personal data. Your personal data will be handled in accordance with the Elastic Privacy Statement.

Email *
Hash: SHA256 hash of the file (must be 64 characters) *
VirusTotal Link: URL to the sample on VirusTotal *
Company Name: Name of the company, or name of the software if not company affiliated *
Contact Name: Your name *
Contact Email: The email address we should use for any further questions or discussions *
Company website (Optional): Link to the company website associated with the software
Filename (Optional): The filename of the submission
Comment (Optional): Additional information that will help us validate your submission more quickly
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