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E-LEARNING CUSTOMERS SATISFACTION SURVEY
This Survey is intended to monitor the overall performance of the E-Learning Class. We would appreciate your thoughtful responses/comments for the continuation of our language programs.
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Your email
Full Name:
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Your answer
A. BACKGROUND QUESTION
1. Is it your first time learning the Indonesian language through e-learning?
*
Yes
No
Required
2. Your reason for studying the Indonesian language?
Work
Study
Business
Travel
Other:
3. When you start the first e-learning class, what level was your Indonesian language?
None
Beginner
Intermediate
Advanced
4. How did you know Wisma Bahasa?
Website Wisma Bahasa
Sosial Media Wisma Bahasa (Instagram, Facebook, Twitter, etc)
Friends
Organisation / Company / Office
Former/Ex student
Other:
B. TEACHERS
This feedback is for your teachers
1. The teacher or class coordinator involved you in making decisions about your learning process.
*
Very Poor
1
2
3
4
5
Very Good
2. The teacher contacts you before class starts in the first session.
*
Very Poor
1
2
3
4
5
Very Good
3. The teachers started the class on time.
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Very Poor
1
2
3
4
5
Very Good
4. The teachers give a clear presentation.
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Very poor
1
2
3
4
5
Very good
5. The teachers are encouraging and motivate you.
*
Very poor
1
2
3
4
5
Very good
6. The teaching method matches your learning style.
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Very poor
1
2
3
4
5
Very good
7. The teachers handle problems and difficulties well.
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Very poor
1
2
3
4
5
Very good
8. The class is organized and structured.
*
Very poor
1
2
3
4
5
Very good
9. The teachers give an evaluation of your progress.
*
Very poor
1
2
3
4
5
Very good
10. The learning process is focused on the syllabus.
*
Very poor
1
2
3
4
5
Very good
11.
You feel a sense of presence when studying online with teachers.
*
Very poor
1
2
3
4
5
Very good
Comments:
Pease describe your positive or negative experiences.
Your answer
C. LEARNING MATERIALS
This feedback is for the learning materials
1. The learning materials are relevant to your needs.
Very poor
1
2
3
4
5
Very good
Clear selection
2. The content of learning material is practical.
*
Very poor
1
2
3
4
5
Very good
3. The provision learning material is adequate.
*
Very poor
1
2
3
4
5
Very good
Comments:
Pease describe your positive or negative experiences.
Your answer
D. SUPPORT FACILITIES
This feedback is for the support facilities.
1. The information is given precisely and promptly.
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Very poor
1
2
3
4
5
Very Good
2. The supporting staffs are helpful and reachable.
*
Very poor
1
2
3
4
5
Very good
3. The programs offered match your needs.
*
Very poor
1
2
3
4
5
Very good
4. Your suggestions, feedback, and complaints are accommodated.
*
Very poor
1
2
3
4
5
Very good
5. The payment is flexible.
*
Very poor
1
2
3
4
5
Very good
Comments:
Pease describe your positive or negative experiences.
Your answer
E. TECHNICAL SUPPORT
This feedback is for the technical support.
1. You get help when you experienced connection problems or other technical glitches.
*
Very Poor
1
2
3
4
5
Very Good
2. The online learning platforms or video calling applications that we use.
*
Very Poor
1
2
3
4
5
Very Good
Comments:
Please describe your positive or negative experience regarding the technical problem you had, if any.
Your answer
F. SUGGESTIONS AND RECOMMENDATIONS
Will you recommend Wisma Bahasa to your friends?
*
Yes
No
Required
If “No” is your answer, please explain why?
Your answer
Overall Comments (please describe your positive or negative experiences for improvement!)
*
Your answer
VERIFICATION CODE:
Please answer the question below!
5 x 5 =
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Your answer
A copy of your responses will be emailed to the address you provided.
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