E-LEARNING CUSTOMERS SATISFACTION SURVEY (2021)
This Survey is intended to monitor the overall performance of the E-Learning Class. We would appreciate your thoughtful responses/comments for the continuation of our language programs.
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Email *
Full Name: *
A. BACKGROUND QUESTION
1. Is it your first time learning the Indonesian language through e-learning? *
Required
2. Your reason for studying the Indonesian language?
3. When you start the first e-learning class, what level was your Indonesian language?
4. How did you know Wisma Bahasa?
B. TEACHERS
This feedback is for your teachers
1. The teacher or class coordinator involved you in making decisions about your learning process. *
Very Poor
Very Good
2. The teacher contacts you before class starts in the first session. *
Very Poor
Very Good
3. The teachers started the class on time. *
Very Poor
Very Good
4. The teachers give a clear presentation. *
Very poor
Very good
5. The teachers are encouraging and motivate you. *
Very poor
Very good
6. The teaching method matches your learning style. *
Very poor
Very good
7. The teachers handle problems and difficulties well. *
Very poor
Very good
8. The class is organized and structured. *
Very poor
Very good
9. The teachers give an evaluation of your progress. *
Very poor
Very good
10. The learning process is focused on the syllabus. *
Very poor
Very good
11. You feel a sense of presence when studying online with teachers. *
Very poor
Very good
Comments:
Pease describe your positive or negative experiences.
C. LEARNING MATERIALS
This feedback is for the learning materials
1. The learning materials are relevant to your needs.
Very poor
Very good
Clear selection
2. The content of learning material is practical. *
Very poor
Very good
3. The provision learning material is adequate. *
Very poor
Very good
Comments:
Pease describe your positive or negative experiences.
D. SUPPORT FACILITIES
This feedback is for the support facilities.
1. The information is given precisely and promptly. *
Very poor
Very Good
2. The supporting staffs are helpful and reachable. *
Very poor
Very good
3. The programs offered match your needs. *
Very poor
Very good
4. Your suggestions, feedback, and complaints are accommodated. *
Very poor
Very good
5. The payment is flexible. *
Very poor
Very good
Comments:
Pease describe your positive or negative experiences.
E. TECHNICAL SUPPORT
This feedback is for the technical support.
1. You get help when you experienced connection problems or other technical glitches. *
Very Poor
Very Good
2. The online learning platforms or video calling applications that we use. *
Very Poor
Very Good
Comments:
Please describe your positive or negative experience regarding the technical problem you had, if any.
F. SUGGESTIONS AND RECOMMENDATIONS
Will you recommend Wisma Bahasa to your friends? *
Required
If “No” is your answer, please explain why?
Overall Comments (please describe your positive or negative experiences for improvement!) *
VERIFICATION CODE:
Please answer the question below!
5 x 5 = *
A copy of your responses will be emailed to the address you provided.
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