Viator booking dispute form

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Please submit one request for each booking dispute. Each request will be tracked individually.

Note: This form is for post travel date booking disputes only. If you need to cancel a booking that is prior to travel date, please do process it via the API.

Email *

Date of Submission *

YYYY

Company Name *

Viator Booking Ref No (Starts with BR-) *

Viator Itinerary ID *

Booking Dispute Types *

Booking Cancellation (Note: If you are on legacy cancellation endpoint, you would not be able to dispute cancellation refunds)

API Technical Reasons

Pricing Discrepancy

Post-travel Customer Concerns

Other:

Describe the dispute in details *

A copy of your responses will be emailed to the address you provided.

Submit

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