Back-order Claim
You ordered Japanese: The Game product(s) a long time ago from another company, and we here at UM are working hard to get you everything you ordered as quickly as possible. By supplying the information below, you ensure that we order enough of the correct stuff, and that your stuff will make it to you as soon as possible.

Once submitted, we'll check our records from the previous company regarding your order, and we will contact you via email if we have questions. We will never sell your information to any third-party.

Best Contact Email
Your answer
First Name
Your answer
Last Name
Your answer
Shipping Street Address (international see description immediately below)
EXAMPLE: 123 N Main St #456 -OR- I AM AN INTERNATIONAL ORDER
Your answer
Shipping City
EXAMPLE: Las Vegas
Your answer
Shipping State
EXAMPLE: NV
Your answer
Shipping Postal Code
EXAMPLE: 89120
Your answer
How did you place your order?
What are you still waiting to get?
If you have multiple back-orders IN YOUR NAME, you can put them all here. If you have multiple orders under different names or different SHIP-TO addresses, you'll need to submit a form for each one.
Your answer
Do you want to speed up your delivery?
If you choose to pay for your shipping, you'll go to the head of the line. If you choose not to pay, we will ship you your products as quickly as we can. While you may have already paid for shipping, none of that money came to us, and we just don't have $40,000 for stamps at the moment. WE WILL NOT INVOICE YOU UNTIL YOUR PRODUCTS ARE READY TO SHIP TO YOU. Yes, that means you won't pay UM for shipping until that inventory is IN our warehouse.
Is there anything else we need to know?
If you are an international order, you can place your properly formatted address here. Or tell us anything you think we might need to know; we'll contact you as needed.
Your answer
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