Both Polling and Counting Agents are like Inspectors and Checkers. They need to be quite "street-smart with BIG OPEN EYES" if we may put it that way.
What is a POLLING AGENT?
The Polling Agent will be assigned to a polling station to witness the polling process to check and highlight any irregularities immediately to the polling officer.
What is a COUNTING AGENT?
The Counting Agent will be assigned to a vote counting place to witness the counting process to check and highlight any wrong vote counts or irregularities immediately to the assistant returning officer.