Application to Volunteer with Citizens Advice Hammersmith & Fulham
Further information can be found at 
For any questions please email
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Email *
First Name *
Last Name
Address *
Borough in which you live (e.g. Ealing, Hammersmith & Fulham)  *
Post Code *
Telephone *
Date of Birth  
Volunteer role
Please select the volunteer role/s you are interested in and meet the time commitment for.
You need to show your first preference, but can choose a second and third preference if you wish. Please only select one role for each preference.  Before answering, you should have read our role summary on or the role descriptions sent in response to your EOI.

Role - First Preference - please select one role only *
Role - Second Preference - please select one role only
Role - Third Preference - please select one role only
Please indicate below which days and times you are generally available (our volunteers are usually on site between 9.30am and 5pm). *
Please indicate approximately how many hours or days per week you intend to volunteer for.  This should match the minimum commitment for the role you are interested in - if unsure see:  *
Are there any times that you are likely to be unavailable? e.g. work days, school holidays, exam periods, extended holidays, etc.
In no more than 300 words, we would like you to explain:   
1. Why you want to volunteer in this role with us.    
2. Your current situation / commitments / responsibilities and how you will be able to balance this with a volunteer role at Citizens Advice H&F.     
3. The skills and experiences that you already have that are relevant to this role and the skills and experiences you are looking to develop.     
4. We are looking for volunteers that are committed and reliable; please tell us what you will add to our team.
Please list any other skills / experience that you are willing to bring to volunteering, outside of the direct role you are interested in.  For example; fluent in other languages, photography, advanced IT, social media, graphics / media / editing, marketing / promotion, fundraising, etc.
Is there anything else you would like to say about yourself?
Please let us know if you would require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed. Please make sure you tell us separately from this form. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. Email
Entitlement to work or volunteer in the UK
If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.

If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency (
EU/EEA nationals from other countries are entitled to volunteer if they have one of the following statuses to volunteer:
- Pre-settled status
- Settled status
=- A visa status that allows volunteering (as outlined on the NCVO website:

Our policy on convictions
Having a criminal record is not in itself a barrier to volunteering, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role.
Anyone with a caution or conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer.
Please answer the question below:

Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974? For more information see:  *
If YES please provide details of the offence and the date of conviction:
Please give the names and contact details of two people, other than your family, who can tell us about you – for example an employer, tutor or someone who knows you well.
Referee 1 - Full Name *
Referee 1 - email address
Referee 1 - their role / job title / capacity in which they know you *
Referee 2 - Full Name *
Referee 2 - email address
Referee 2 - their role / job title / capacity in which they know you *
What prompted you to apply to be a Citizens Advice volunteer?  You can tick more than one.
If you ticked 'Other' please explain
How we will use your data (within the Data Protection Act 1998 and General Data Protection Regulation 2018)
The information you give us on this form will be used to help us decide whether to recruit you as a volunteer - this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment and selection process, and will be stored securely. We will retain unsuccessful application forms for up to 6 months from the date the application form was received.

If you are recruited we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information will have access to it.

All use of volunteer information will be relevant to their involvement, and may include:
Contacting volunteers when necessary
Making changes to role, support or equipment to improve accessibility
Monitoring statistical details of our volunteers
Providing ongoing support to volunteers
Monitoring the quality of advice given to clients
Addressing problems or complaints
You have legal rights over your data, including access to it, and the right to ask that it is corrected, restricted or deleted. There is more information on these rights on the Information Commissioner’s Office website: 
If you have any questions about the use of your data, please contact

By adding the completion date below, you are confirming that all the information provided above is accurate to the best of your knowledge. *
Explicit Consent
If you have given us any information about your health, disability or access requirements, under data protection law we need your explicit consent to hold or use that information. We will only use it in order to allow us to make reasonable adjustments and/or to keep you safe, and it will be held securely
I give my consent for the information outlined above to be used by Citizens Advice Hammersmith and Fulham.
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A copy of your responses will be emailed to the address you provided.
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