Chess.com: Member Support
Your role will be to help Chess.com members solve their problems. We get hundreds of support requests each day and you will need to either find their answer, or resolve their issue. You will use your own computer to login to our support system and resolve tickets. You will also be expected to help test new features and document bugs, etc.
What is your name?
Your answer
What is your Chess.com username?
Your answer
How old are you?
Your answer
Where do you live?
Your answer
Why do you think you will be good at this job?
Your answer
What past experience do you have that has prepared you for this role?
Your answer
Please past your resume here: (don't worry about formatting)
Your answer
Typing Test: Go to http://www.typingtest.com and take the typing test. Please paste your results link below.
Your answer
Pretend you got a support ticket from a Chess.com member that says “I’m new to chess and to your website and don’t understand anything at all. Plus, how do I castle??” How would you reply? (Be brief)
Your answer
Pretend you got a support ticket that says “Thank you so much, Chess.com! I love this site and I have really improved my game a lot with the videos. You guys rock!” How would you reply? (Be brief)
Your answer
Anything else you would like to add to your application? Thanks!
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