Ovvy On-call Survey
On-call is painful, but we can work toward improving it. We want to uncover how we as an industry are evaluating our on-call processes. The survey should take no more than 8 minutes of your time.
The survey closes June 5, 2020, with the report expected to be complete August, 2020. To learn more about why we're running this survey, visit
https://ovvy.io/impact
* Required
Section 1: About you (5 questions about your role and involvement in incident response)
Over your career, how long have you been responding to incidents?
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Less than a year
1-3 years
4-6 years
7-10 years
Over 10 years
In your current role, on average, in a week, how many incidents do you work on in a week?
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0 incidents
1 incident
2 incidents
Up to 5 incidents
Over 5 incidents
Which descriptions reflect your responsibilities right now? (Choose all that apply)
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I'm on-call for my team's services
I'm on-call for another team's services
I have no one reporting to me
I have engineers reporting to me
I have managers reporting to me
Other:
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How satisfied are you with the current on-call practices at your organization?
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Very dissatisfied
1
2
3
4
5
Very satisfied
If you weren't required to do on-call at your organization, would you still volunteer to do it?
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Yes
No
Section 2: How companies evaluate the on-call process (7 questions)
Of the following, how are any issues around on-call discussed?
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They aren't
In 1:1s
In daily stand-ups
In regular team meetings
In culture surveys
In emails to management
Other:
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What are the most likely ways to trigger a discussion around on-call processes?
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A teammate burns out
I feel overwhelmed
A lead brings it up
A really bad incident
Other:
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How often is your feedback toward incident response/being on-call solicited?
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Never
Continuously
Weekly
Monthly
Quarterly
Annually
Only whenever things get very bad
If you had concerns around on-call, how supported do you feel by your lead?
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Not supported
1
2
3
4
5
Extremely supported
Does your company regularly evaluate its incident response process?
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No
Yes, on a continuous basis
Yes, on a monthly basis
Yes, on a quarterly basis
Yes, on an annual basis
How do you gain visibility into how your on-call process is working? (Check all that apply)
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Alerting platform analytics
Anecdotally
Customer feedback
Individual meetings (1:1s)
Team meetings
Other:
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How satisfied are you with the visibility into your on-call processes?
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Very dissatisfied
1
2
3
4
5
Very satisfied
Section 3: About your company (3 questions)
Is there someone who currently leads improving on-call?
Yes, and that's part of their official responsibilities
Yes, although it's not technically part of their job
No
How many people are responsible for incident response (IT, Ops, SRE, etc.)
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0-1
2-5
6-10
11-50
51-100
101-200
200+
What is the size of your company?
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0-10
10-100
100-1000
1000+ employees
Is there anything we should consider around evaluating on-call processes? (Optional)
Your answer
That was the last survey question! Include your email address below for a copy of the survey when it's ready. In the meanwhile, you'll receive useful information about on-call, incident response, and site reliability engineering.
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