Ovvy On-call Survey
On-call is painful, but we can work toward improving it. We want to uncover how we as an industry are evaluating our on-call processes. The survey should take no more than 8 minutes of your time.
The survey closes June 26, 2020, with the report expected to be complete August, 2020. To learn more about why we're running this survey, visit
Section 1: About you (5 questions about your role and involvement in incident response)
Over your career, how long have you been responding to incidents?
Less than a year
Over 10 years
In your current role, on average, in a week, how many incidents do you work on in a week?
Up to 5 incidents
Over 5 incidents
Which descriptions reflect your responsibilities right now? (Choose all that apply)
I'm on-call for my team's services
I'm on-call for another team's services
I have no one reporting to me
I have engineers reporting to me
I have managers reporting to me
How satisfied are you with the current on-call practices at your organization?
If you weren't required to do on-call at your organization, would you still volunteer to do it?
Section 2: How companies evaluate the on-call process (7 questions)
Of the following, how are any issues around on-call discussed?
In daily stand-ups
In regular team meetings
In culture surveys
In emails to management
What are the most likely ways to trigger a discussion around on-call processes?
A teammate burns out
I feel overwhelmed
A lead brings it up
A really bad incident
How often is your feedback toward incident response/being on-call solicited?
Only whenever things get very bad
If you had concerns around on-call, how supported do you feel by your lead?
Does your company regularly evaluate its incident response process?
Yes, on a continuous basis
Yes, on a monthly basis
Yes, on a quarterly basis
Yes, on an annual basis
How do you gain visibility into how your on-call process is working? (Check all that apply)
Alerting platform analytics
Individual meetings (1:1s)
How satisfied are you with the visibility into your on-call processes?
Section 3: About your company (3 questions)
Is there someone who currently leads improving on-call?
Yes, and that's part of their official responsibilities
Yes, although it's not technically part of their job
How many people are responsible for incident response (IT, Ops, SRE, etc.)
What is the size of your company?
Is there anything we should consider around evaluating on-call processes? (Optional)
That was the last survey question! Include your email address below for a copy of the survey when it's ready. In the meanwhile, you'll receive useful information about on-call, incident response, and site reliability engineering.
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