Rooms Trouble Ticket (Guardian Accounts)
Complete this form for any issues with your Rooms account (aka "Edurooms", "Thrillshare", "Apptegy") such as but not limited to the following: 
  • Did not receive email invitation / magic code 
  • Account does not include all students 
  • Account includes inaccurate students or guardians
  • I am receiving Rooms invitations in error and do not have students in SCBOE 
IMPORTANT: Your contact information must match custodial parent(s) information used when registering your student with SCORE or updated information on file with the school registrar in order for your request to be processed [excluding requests to remove incorrect email].

If you are unsure or need to update your contact information, please reach out to your student's registrar directly.  See our enrollment contacts page for registrar contact information.

If you are a staff member and need assistance, please see the Thrillshare Resources site for FAQs and contact information (@shelbyed.org login required).
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Your Name (Legal First & Last)  *
Your Email Address *
MUST match custodial parent(s) information on file with your student's registrar to receive new invitation or add students.
Please list all students that are or should be associated with your account (legal first & last name).  *
List multiple students on separate lines or separate with commas. 
Please select the zone/community your student(s) attends.   *
Select "N/A" for removal requests. 
Please let us know the issue(s) you are having in Rooms.  *
Select all that apply.  For password reset and other general FAQs, please see our Rooms Support Page here > https://www.shelbyed.k12.al.us/page/rooms-support

If your contact information needs to be changed, please contact your student's registrar directly and do not submit this form.  New email addresses added to your student's account will automatically receive a Rooms invitation within 24-48 hours of update.  
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