XELLEX Schedule a Service Visit
Service Request Form

Steps:

1. REGISTRATION of the requested Service Visit will be done by filling-in the necessary information below.

2. CONFIRMATION will be done within 24 to 48 working hours from the date of registration. Our service coordinator will send a message to the customer via Viber (09167817270) to ensure all necessary details and documents being required.  

3. SCHEDULING will be done once all requirements are processed and provided both by the Customer and XELLEX.  This might take 2 to 3 working days from the date of CONFIRMATION depending on the processing time, approval and releasing of documents.  The assigned service coordinator will send a message via Viber to the Contact Person.  

4. DEPLOYMENT
Prior to visit to the site, the assigned Service Technician will notify the Contact person via phone call.  If there are no responses, or in the event that the Contact Person cannot be reached, the schedule will not push through.


               IMPORTANT NOTES:

               (a) Weekly work schedule is from Monday to Friday, 7AM - 4PM only.

               (b) All requests received after 4PM will be processed on the next working day.

               (c) All requests received on a weekend including Friday, will be processed on the
                     first working day of the coming week.

 
PLEASE WRITE IN ALL CAPS FOR STREAMLINING ON DATABASE INFORMATION.


Thank you again for your patience for helping us do our service visits to your site better.
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PROJECT NAME:
 *
Example: SOUTH TOWER
ISSUE/S:
 *
Kindly describe the issues you've encountered. 
COMPANY NAME: *
CONTACT PERSON AT SITE:
 *
(LAST NAME, FIRST NAME)
Example: DELA CRUZ, JUAN
POSITION:
 *
Example: BUILDING ENGINEER
VIBER OR MOBILE NO.:
 *
Example: 09175662837 (11 Characters)
EMAIL:
 *
SITE ADDRESS:
 *
Example: 58 MAKATI AVENUE, SOUTH TOWER 2, MAKATI CITY
NAME:
 *
(LAST NAME, FIRST NAME)
Example: GARCIA, EMILIO
PUMP APPLICATION: *
Required
SERVICE REQUEST: *
Required
NECESSARY DOCUMENT/S:
 *
Kindly indicate the necessary documents:
Required
For your information and guidance:
The customer can still cancel and reschedule a Confirmed Site Visit 2 to 3 working days before the agreed date.  This 2 to 3 days allowance is for our Service Team to check if it is possible to set a new schedule within the same week or depending on the customer's request.  Schedules canceled on the same day or at the project site with late notice or no advice at all, regardless of the reason/s, will also be rescheduled.  These projects will be treated as New Registrants and will go through the whole process of Scheduling.

 
EMERGENCY CASES

The Customer may contact the Service Coordinator via Viber to notify XELLEX about the Emergency Situation at the project site.  Kindly send a message with photos and videos of the actual situation at the site.  Suppose an emergency incident happened on a weekend or holiday. In that case, the Customer may contact the assigned sales personnel directly, also providing the photos and videos as these will be forwarded to the Technical Service Team for assessment and immediate schedule.
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