Student Chromebook Problem Report
for students in West Des Moines Community Schools.
This form is to be used by WDMCS students who need Chromebook support when SCHOOL IS NOT IN SESSION, such as Summer or Winter Break. If you need help during the school year, please see your teacher or Librarian for assistance.
Some basic troubleshooting can be found here:
If your problem isn't listed or you still need further help, please continue filling out this form and a technician will be in touch soon!
Have you read through the basic troubleshooting document above?
Student First Name
Student Last Name
Student ID Number
Walnut Creek Campus
Your name (if different from student name above)
Phone number tech dept should use to contact you
This should be YOUR phone number so we can get in touch with YOU directly regarding this repair.
Email address tech dept should use to contact you
If we have no questions, we'll send you an email with further information on what to do. Please double check to make sure you're leaving a valid email address, and please be sure to check your email!
Tag number of the broken Chromebook
On the bottom of the Chromebook, you'll find a white sticker with a barcode. Enter those characters here.
What is wrong with the Chromebook?
IF YOU CHOOSE "OTHER" PLEASE BE DESCRIPTIVE. THANK YOU!
Screen is cracked
Some keys are not typing
Some keys are loose or missing
Touch pad won't click
White screen says "Chrome OS Missing or Damaged"
Not a hardware problem, its something with software.
If this is a software problem, please describe what is wrong.
Please read the following:
We will call or email you directly to provide further instruction. Please watch your email and your phone! We may call you from a number that is not listed in your phone, so please pick up... We aren't telemarketers. :)
Most often you will hear from us within the same or next business day, but please allow us up to two business days to get back to you. Please don't enter a second ticket for the same issue unless it's been more than 48 hours and you have not heard from us!
-WDMCS Technology Department
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