2016 BCRTA Customer Satisfaction Survey
What BCRTA Services do you use?
Required
The vehicles are clean inside and out.
Strongly Agree
Strongly Disagree
The drivers are friendly and professional
Strongly Agree
Strongly Disagree
The call-takers are friendly and professional.
Strongly Agree
Strongly Disagree
I feel the drivers are safe.
Strongly Agree
Strongly Disagree
Scheduling a ride is easy (ADA and GPDR)
Strongly Agree
Strongly Disagree
When I call, I am usually able to schedule a pick-up at the time I want.
Strongly Agree
Strongly Disagree
I arrive at my destination on time or the bus arrives on time.
Strongly Agree
Strongly Disagree
A language barrier does NOT prevent me or someone I know from being able to use BCRTA services.
Strongly Agree
Strongly Disagree
Overall, I am happy with the service.
Strongly Agree
Strongly Disagree
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