2016 BCRTA Customer Satisfaction Survey
What BCRTA Services do you use? *
Required
The vehicles are clean inside and out. *
Strongly Agree
Strongly Disagree
The drivers are friendly and professional *
Strongly Agree
Strongly Disagree
The call-takers are friendly and professional.
Strongly Agree
Strongly Disagree
I feel the drivers are safe. *
Strongly Agree
Strongly Disagree
Scheduling a ride is easy (ADA and GPDR)
Strongly Agree
Strongly Disagree
When I call, I am usually able to schedule a pick-up at the time I want.
Strongly Agree
Strongly Disagree
I arrive at my destination on time or the bus arrives on time. *
Strongly Agree
Strongly Disagree
A language barrier does NOT prevent me or someone I know from being able to use BCRTA services. *
Strongly Agree
Strongly Disagree
Overall, I am happy with the service. *
Strongly Agree
Strongly Disagree
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