Trust & Safety Vendor Survey

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Digital rights advocates at the Center for Democracy & Technology (CDT) and the Electronic Frontier Foundation (EFF) are surveying TSPA members who work at trust and safety service providers to understand how they interact with civil society and to find potential areas of collaboration. The results of this survey will be shared with digital rights civil society organizations to tailor their work to make it more relevant to trust and safety service providers.

If you want to learn more about this project, please contact Gabriel Nicholas at gnicholas@cdt.org or Aliya Bhatia at abhatia@cdt.org.

Do you work at a company or organization that offers trust and safety services? *

Yes

No (no need to continue this survey)

How many full time employees work at your organization?

1-10

11-50

51-250

251-1000

Over 1000

Prefer not to answer

Clear selection

Which types of trust and safety services does your organization offer? Select all that apply.

Business processing outsourcing services (BPO) to assess, tag, flag, or take action on violating content

Software-as-a-service moderation tools, such content classifiers

Platform monitoring and data analytics tools, such as dashboards

Specialized tools, such as threat intelligence, ID verification, or watermarking

Development of content policies based on company and/or legal requirements

Other:

To the best of your knowledge, which best describes your organization’s current relationship with civil society organizations working in the digital rights space?

We regularly confer with or receive feedback from one or multiple civil society organizations.

We occasionally confer with or receive feedback from civil society organizations.

We are somewhat familiar with civil society organizations that work in digital rights, but do not engage with them directly.

We are largely unfamiliar with the civil society organizations that work in digital rights.

Prefer not to answer

Clear selection

To the best of your knowledge, which best describes your organization’s familiarity with the materials digital rights civil society organizations publish about trust and safety best practices?

We regularly read white papers and policy briefs released by civil society organizations.

We occasionally read white papers and policy briefs released by civil society organizations, and sometimes consider their recommendations.

We are somewhat familiar with the work of civil society organizations, but do not incorporate their work directly.

We are largely unfamiliar with the civil society organizations that work in digital rights.

Prefer not to answer

Clear selection

To the best of your knowledge, which best describes how your organization incorporates recommendations from digital rights civil society organizations on trust and safety best practices?

Our policies and practices are primarily based on civil society’s recommendations.

Our policies and practices are somewhat informed by civil society recommendations, but they are just one of many factors.

Our policies and practices are barely informed by civil society recommendations.

Our policies and practices are not at all informed by civil society recommendations.

Prefer not to answer

Clear selection

To the best of your knowledge, which describes your organization’s level of interest in receiving input and feedback from with digital rights civil society organizations on trust and safety best practices?

Very interested

Somewhat interested

Somewhat interested, but with reservations

Uninterested

Prefer not to answer

Clear selection

To the best of your knowledge, which describes your organization's relationship with the following best practice documents:

Very familiar, incorporate them into our practices.

Familiar, have referred to them on occasion

Have heard of them but never used them

Have not heard of them

Unsure

Santa Clara Principles

UN Guiding Principles for Business & Human Rights

Rabat Plan of Action

Change the Terms

Clear selection

What kinds of feedback, resources, and/or materials from digital rights civil society organizations would help you most? (Optional)

What barriers prevent you from seeking feedback or advice from digital rights civil society organizations? (Optional)

If you are familiar with the Santa Clara Principles, how useful and/or relevant are they to your work? How might you suggest they be adapted to better help trust and safety service providers? (Optional)

Please share anything else you’d like us to know.

Submit

Clear form

Never submit passwords through Google Forms.

This form was created inside of Center for Democracy & Technology.

Does this form look suspicious? Report

Forms