We want to hear from you!
Thank you for your interest in OnePlus.
We are inviting you to share your opinion about your overall experience with OnePlus. You feedback will help us improve our products and services.
Thank you for your support.
Q1: Gender【 Select one 】
Prefer not to say
Q2: Age【 Select one 】
25 – 29
Q3: What smartphone do you currently own?
Q4: How long have you owned your current smartphone?【 Select one 】
0 - 6 months
6 - 12 months
12 - 18 months
18 - 24 months
24 - 30 months
Over 30 months
Q5: When will you consider switching to another smartphone? 【 Select one 】
In 0 - 6 months.
In 6 – 12 months.
After 12 months.
I’m not planning to change my phone
Q6: If you're currently considering switching, what drives your decision? 【 Select one 】
My current phone is broken / no longer works.
I would like to upgrade to a better smartphone.
I like to have the latest device.
Q7: Before making a purchase, how important is it to be able try out the product first-hand?
Q8: During your latest visit to OnePlus.com, what prevented you from completing your purchase? 【 You can select multiple answers 】
I visit the website to get product info before purchasing from other channels or carriers.
There is no available installment program.
The trade-in value is not ideal.
The logistics and service is lacking.
I’m looking for a more reasonable price.
The storage options on the devices are insufficient for my needs.
I didn’t like the color options.
I didn’t like the battery capacity / charging system.
I don’t like the design of the device.
Q9: What are some of OnePlus’ biggest weaknesses? 【 You can select more than one 】
Specifications and performance.
Inadequate after-sales and repair support.
I have a problem with the brand.
Product quality and reliability.
Value for money
Q10: Do you have any additional comments regarding your experience with OnePlus?
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