What do you think?
Listening to our customers has always been important to us, helping us flourish and grow year on year. Thank you so much in advance for taking a few minutes to help us. Your valuable feedback will help us improve our coaching service and tailoring it to what you want! We've made it anonymous so you can be as honest as you like!
How long have you been a customer of Tri Swim Coaching?
Less than 6 months
I'm not a customer
How did you first hear about TSC?
Recommendation from a friend
British Triathlon / Triathlon England / Go Tri
Which of the following coaching services have you purchased from Tri Swim Coaching before? (Please select all that apply.)
Beginner / Improver / Exhalation Masterclass Course
Beginner Tri Skills Day
Go Tri Event
Beginner Open Water Confidence Course
Overall, how satisfied are you with Tri Swim Coaching?
How well do our sessions meet your training needs?
Not well at all
What change to day and time of squad session/s would you make if you could?
What change to content of squad session/s would you make if you could? E.g variability of session content/coach rotation/difficulty & intensity/sociability vs hard training etc
What's are your motivations for training with us at our squad sessions? (Please tick all that apply)
Expertise of the coaches
How would you rate the value for money of our squad sessions?
Expensive but worth it
About what I expect to pay for great coaching and good vibes
Cheap as chips!
If you've attended, how would you rate the value for money of our Beginner or Improver Freestyle / Open Water Confidence / Pre-Blenheim / Beginner Tri Skills Day course/s?
About what I expected to pay
How could we improve the course? E.g. progression speed/drill repetition or variation/coaching staff/difficulty & intensity/sociability vs fitness building etc. Please state which course you're referring to, when you took it and coach name...
Did you come along to try out a squad session after the course?
Yes had a free taster session and I loved it
Yes and I was put off - please detail in next question
Didn't know you there were squad sessions
Please let us know if there's any way we could make squad sessions more appealing...
How did you find our follow up communication after the course ends?
A bit thin
Way too much
How responsive have we been to your questions or concerns?
Would you like to be a part of our Race Team?
Already a member
Not for me
Didn't know you had one
If you're already a Race Team member how do you rate our new 2019/2020 membership fee?
Top end but worth it
Cheap as chips for what you get
If applicable, are you happy with the Race Team perks?
Are there any other Race Team Perks that would benefit you?
Would you like any more team kit e.g. hoodies, cycle/bib shorts, please detail
Would you like official Race Team training sessions? If yes please detail what and when
Are there any additions you'd like to make to our Race Team race calendar? Please state
Are you happy with the level of support you receive from the Tri Swim Coaching team?
Would you like to become a bespoke training plan athlete?
Already a TSC training plan athlete
Would like to but it's too expensive
Not for me
Didn't know you did this
How likely are you to continue to use TSC for your training on an ongoing basis?
How would you rate our electronic communication e.g. email mail outs / social media presence etc?
Do you have any other comments, questions for us, or concerns we can action to make our coaching service better for your training needs in the future?
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