Blue Ox Games will processes your orders and pull orders in a timely manner, however customers are also responsible for picking their orders up in a timely manner. This also includes regularly "clearing out" (i.e. purchasing everything) in a customer's comic pull list/pull box. Items ordered but not picked up within 30 days will be considered a lost item and will be discarded after an additional 30 day period has passed. Pull lists/pull boxes not cleared out every 30 days run the risk of being cancelled. If a pull list is cancelled any store credit on the customer's account and/or store rewards points will go towards payment for the pull list/pull box starting typically with the oldest items first. The remaining unpaid items will be added back into the store's inventory. Customers who have their pull list/pull box cancelled may have it reinstated but Blue Ox Games will require a card on file to cover their weekly pulls.