How are we doing?
Assalaam Alaikum :) We'd love to hear your thoughts on how we're doing in serving you. Our customers are our greatest asset, and your feedback would greatly help us understand our strengths and weaknesses to better adapt to your needs for improved quality of our services.

We treat your responses with utmost respect and will be kept in absolute confidence. Please give us a moment to complete this short survey.

I'm a...
male
female
15-20 years old.
21-25 years old.
26-30 years old.
31-35 years old.
36-40 years old.
>40 years old.
I've been a customer of Maldives Islamic Bank (MIB) for... *
I know MIB has branches in...
Select all branches you know.
I ______ know the difference between Islamic banking and conventional banking. *
I ______ MIB to organize lectures and events to educate the public on Islamic banking and financing.
I prefer MIB's Shariah-compliant products and services... *
Select all preferred reasons.
Required
From MIB's deposit and investment products...
Select all products you know and use or have used.
I know
I use
Savings Account
Current/Business Account
General Investment Account
Children's Account
I'm ______ with MIB's deposit and investment products. *
very satisfied
not satisfied
From MIB's financing products and services...
Select all products/services you know and use or have used.
I know
I use
Consumer Goods Financing
Motorcycle Financing
Car Financing
Vessel Financing
Education Financing
General Assets Financing
Home Financing
Trade/Imports Financing
Projects Financing
I'm ______ with MIB's financing products and services. *
very satisfied
not satisfied
From MIB's trade finance products and services...
Select all products/services you know and use or have used.
I know
I use
Telegraphic Transfer (TT)
Inward Remittance (IR)
Letter of Credit (LC)
Bank Guarantee (BG)
Shipping Guarantee (SG)
Bills for Collection (BC)
I'm ______ with MIB's trade finance products and services. *
very satisfied
not satisfied
From MIB's electronic banking products and services...
Select all products/service you know and use or have used.
I know
I use
FaisaCard (debit card)
FaisaNet (internet banking)
FaisaPay (payment gateway)
FaisaATM (ATM service)
FaisaPOS (POS service)
FaisaPOSCash (POS cash withdrawal)
I believe it’s ______ to use internet banking, mobile banking and payment gateway services. *
very safe
not safe
I find MIB's internet banking service's...
very good
good
bad
very bad
design
usability
security
reliability
I find MIB's ATM service... *
very reliable
not reliable
I find MIB's POS service... *
very reliable
not reliable
I usually use ______ for shopping.
I usually pay my bills with...
I really wish MIB would introduce... *
Select all products/service you'd wish MIB would introduce.
Required
I find MIB's staff...
very
fairly
not
friendly
helpful
educated on MIB's products/services.
I prefer to contact MIB by... *
I usually contact MIB... *
Required
I find it ______ to get in touch with customer service staff of MIB. *
very easy
very difficult
It's ______ to find information regarding MIB and its products and services from MIB’s website and Facebook page. *
very easy
very difficult
I ______ recommend MIB to my family, friends and colleagues. *
I'd like to comment that...
Please write any comments or suggestions that you may have for us.
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Additional Terms