Gloucester Grove Estate TMO                   Residents’ Satisfaction Survey 2024

Dear Resident,

Help us to Help You!

We wish to make improvements to the services that we provide to you and need your help to let us know any aspect of the services you are happy with, but more importantly tells us of areas you believe need improvements.

With your essential feedback we can then look to implement changes that you have requested and where we are unable to do this we will explain to you why. Please do take time to complete the following survey and should you require any assistance with it, just contact the TMO Office and a member of staff will be happy to help. It is only once a year but important you let us know what you think!

Everyone who returns their questionnaire will be entered into a draw with a chance to win one of seven prizes – 1 x £100, 2 x £50 and 4 x £20 (vouchers).

Please complete the questionnaire by Friday 05 April 

You will need to complete the section with your personal details on the last page of the questionnaire to be entered into the draw. The questionnaire should be completed by the resident, their partner/spouse or carer, whether you are a council tenant, a resident leaseholder or a leaseholder’s tenant.

Your views will be used to, help us to help you, to improve the services we provide.

Thank you in advance for your co-operation.

Winston Morris

TMO Manager


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All completed questionnaires that we receive will be entered into a Prize Draw which will be drawn after the closing date. 
The prizes are:
  • 1 x £100 voucher 
  • 2 x £50 in vouchers 
  • 4 x £20 in vouchers
Building up a picture of each household allows us to assess which groups of residents are satisfied with their home and the services provided by Gloucester Grove Estate TMO.

Q1. How long have you/your household been a resident at Gloucester Grove Estate?


Q2. a) How many people usually live here in total? Children (under 12)

Q2. b) How many people usually live here in total? Adults

Q3. a) How many people living in your household are aged - Under 16


Q3. b) How many people living in your household are aged - Over 60

Q4. Gender *
Not applicable
Joint Tenant

Q5. Do you know that Gloucester Grove Estate is managed by the Tenant Management Organisation (TMO) which is a company run by residents for the benefit of residents?

Q6. Are you a member of Gloucester Grove Estate TMO? 

Understanding how you feel about your home and the services you receive is important to Gloucester Grove Estate TMO.

Q7. Taking everything into account, do you believe Gloucester Grove Estate TMO makes a positive contribution to the neighbourhood?
Q8. Overall, how satisfied or dissatisfied are you with the following regarding your home?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The overall quality of your home
The general condition of the property
The neighbourhood as a safe place to live
That your home is safe
Q9. How satisfied or dissatisfied are you with the following services provided by Gloucester Grove Estate TMO?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
No opinion
We listen to tenant views and act upon them
We keep you informed on things that matter to you
Treat tenants fairly and with respect
Support provided to vulnerable tenants
How complaints are dealt with generally
Q10. Of the following, which do you consider to be the THREE most important?

Q11. To what extent are any of the following a problem on the estate?
Very big problem
Fairly big problem
Not a very big problem
Not a problem at all
Rubbish or litter
Noisy neighbours
Pets and animals
Disruptive children/teenagers
Vandalism and graffiti
Drug use or dealing
Car parking
Knowing about your experience when contacting the TMO will help us to improve the service provided.
Q12. Have you contacted the TMO Housing office within the last 12 months?
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