Voluntary Action Rutland - Transport Service Review - Customers

Voluntary Action Rutland (VAR) has provided a Transport service to the residents of Rutland for over 40 years and we want to ask our users how we are doing and whether changes are needed to make the service better.
You do not need to answer all the questions; however the more complete the feedback is the more useful it will be to VAR.

The survey and any information you provide will be handled in accordance with General Data Protection Regulations (GDPR) (rule about information privacy) and the Data Protection Act 2018.
The survey is purposely anonymised to protect the identity of individuals and encourage frank and candid responses.  However if you wish to engage more directly with this process, and provide specific information and/or first-hand feedback, please contact the CEO directly.

Survey Timescales
Please complete the survey by 30/11/25

Please note all questions relate to use of the service in the last 12 months.

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1.    How often have you used our transport service?

2.    What do you use us for? (tick all that apply):

Q2 Comments

3.    Do any of the following make it difficult to use our service? (tick all that apply):

Q3 Comments

4.    Have you been unable to use our service? (please tick the most appropriate):

5.    If we cannot help you is this explained and are alternatives explored?

6.    Have you had to cancel a booked service with VAR, if yes why? (tick all that apply and add comments below if appropriate):

Q6 Comments
Q7.  Are you happy with our booking system? (please tick the most appropriate)
Q8.  How helpful are the VAR team? (please tick and add comments below if appropriate)
Q8 comments
Q9.  Would you recommend VAR transport services? (please tick the most appropriate)
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Q10.  How happy are you with our transport service? (please tick the most appropriate)
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Q11.  How did you first hear about VAR's transport scheme
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Q11 comments
Q12.  Tell us how we can improve our transport service.
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