Managed Care participating providers are asked to contact the MCE(s) they are directly contracted with to resolve any concerns. You may find contact information for all
page.
Providers not participating in the Managed Care program or providers that may have questions related to Health First Colorado (Colorado's Medicaid Program) are asked to please reach out directly to the Department's fiscal agent - Gainwell Technologies and visit the
HCPF Provider Help page for further assistance. Below is a sample list of assistance you may expect receive.
- Claims Submission and Billing Questions
- Member Eligibility
- Provider Medicaid Enrollment Assistance
- Provider Web Portal Technical Support
HCPF understands that situations may arise where escalating provider concerns may be necessary after having exhausted collaborative efforts with the MCEs. This escalation request form is intended to provide an additional level of communication to support Providers, as circumstances may dictate.
We extend our sincerest gratitude and appreciation for your continued service to Coloradans.