My Mac Hero - Intake Form
Thank you for checking us out! Please fill out the form below as best as you can and we will follow up as soon as we can!
For our location and contact info, please see
With what kind of Mac are you having an issue?
(Note: we do not do iOS hardware repairs—check out a mobile repair specialist for those issues)
Laptop: MacBook/MacBook Air/MacBook Pro
Desktop: iMac, Mac Pro, or Mac mini
If this a laptop, what size screen does it have?
11" (Air only)
12" (MacBook only)
What color is your Mac? (relevant if your MacBook display or case was damaged)
Mac EMC number (####):
The four-digit EMC number is printed on the bottom of MacBooks near the hinge, on the bottom side of an iMac’s foot, and on the back of most other Macs. If you can't find the number, you may alternatively text (to 206-622-4376) or email a photo(s) (to
) of the Mac to help in its identification.
Please check all applicable issues:
Interested in upgrades (RAM, larger hard drive, SSD, etc.)
Battery/Charging/Does not turn on
Booting issues (folder with question mark, does not complete starting up, etc.)
Display (visual distortion, cracked display panel or surface glass, etc.)
Performance issues (chronic sluggishness, etc.)
Malware infection (search engine hijacking, chronic alerts, etc.)
Please add anything else you think we should know:
What is your name (first and last, please)?
What is your phone number?
Can we text you?
What is your email address?
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