My Mac Hero - Issue Registration
Thank you for checking us out! Please fill out the form below as best as you can and we will follow up as soon as we can!
For our location and contact info, please see
With what kind of Mac are you having an issue?
(Note: we do not do iOS hardware repairs—check out a mobile repair specialist for those issues)
Laptop: MacBook/MacBook Air/MacBook Pro
Desktop: iMac, Mac Pro, or Mac mini
If this a laptop, what size screen does it have?
11" (Air only)
12" (MacBook only)
Mac model number (A####) and EMC number (####), if it has one:
Hint: the model number will be A####, and is printed on the bottom of MacBooks near the hinge; printed on the bottom of iMac feet; and usually printed inside Mac towers. If there is an EMC number, also four digits, please also report that. Please do your best to provide this, since it often affects which part is needed—in many cases, if you don't provide it, I will end up having to ask for it anyways. Optionally, you may email a photo or two of the computer to
to help in identification.
Please check all applicable issues:
Interested in upgrades (RAM, larger hard drive, SSD, etc.)
Battery/Charging/Does not turn on
Booting issues (folder with question mark, does not complete starting up, etc.)
Display (visual distortion, cracked display panel or surface glass, etc.)
Performance issues (chronic sluggishness, etc.)
Please add anything else you think we should know:
What is your name (first and last, please)?
What is your phone number?
Can we text you?
What is your email address?
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