Rules and regulations for organizing a birthday party at Rozkminki and Kamienica Zagadek
1) The birthday party organizer is:
Rozkminki Sp. z o.o.
Ul. Zamiany 5/98
02-786 Warszawa
NIP 5252718768
DETAILS OF RESERVATION
2) Reservation of the birthday date and planned attractions is done by filling in the birthday form and receiving confirmation from the Rozkminek employee in the form of a settlement sent 4 days before the birthday. In the settlement we make a final summary of the ordered attractions. It is the Client's responsibility to check the settlement and report any changes to us by email.
ADVANCE AND PAYMENT
3) The Client is required to pay a deposit of PLN 300 within 2 days of booking the birthday party date. The final amount for the birthday party will be sent based on the order submitted in the completed form and the information provided in the emails. The settlement details are sent by email 2–3 days before the birthday party — we also indicate the payment method there (for off-site/outdoor birthday parties, payment is settled before the event).
DISCOUNT
4) Every discount must be reported by e-mail at the latest 3 days before the birthday party date. Discounts send after this date will not be included. Discounts cannot be added up, you can only use one discount when organizing a birthday party.
ILLNESS OF THE BIRTHDAY PERSON
5) In the event of illness of the Birthday Boy/Girl, it is possible to change the date. Notification of a cancellation of the birthday date later than 48 hours before the planned birthday will result in half of the deposit being charged for the birthday that did not take place.
RESIGNATION
6) In the event of cancellation of the birthday date up to 2 weeks before the planned date, Rozkminki will return the deposit to the Client's account. If the cancellation of the birthday occurs later than 2 weeks, the Organizer will not return the deposit.
INVITATIONS
7) Birthday invitations can only be collected at Rozkminek in Mokotów and Wawer. In Mokotów, invitations can be collected at any time. Please contact us by e-mail regarding collection of invitations.
NUMBER OF GUESTS
8) During the birthday party, place where birthday parties take place is available to the Birthday Boy/Girl and his/her guests.
The Ordering Party is obliged to inform the Organizer about the expected number of guests via SMS or E-MAIL (only in writing) no later than 72 hours before the date of the party. The number of children participating in the birthday party is calculated on this basis. If we do not receive information about the final number of guests at the birthday party, we will calculate based on the information from the form. Any notifications regarding a smaller number of guests made later than 72 hours before the birthday party will not be taken into account.
9) We do not provide seats for “unexpected guests” who have not been confirmed by SMS or E-MAIL.
ALLERGY
10) The Ordering Party is absolutely obliged to inform the Organizer about any allergies, both the Birthday Boy/Girl and the guests have. Rozkminki are not responsible for any damages resulting from the lack of information from the Ordering Party.
ENGLISH SPEAKER
11) If the birthday party is to be held in English or a language other than Polish, the Client is obliged to inform us about this fact no later than 7 days before the party begins. In the absence of such information, the Organizer has the right to conduct the birthday party in Polish.
CHANGES IN ORDER
12) Any changes to the package and additional options must be reported no later than 3 days before the Birthday Party, only by e-mail on the address: Rodzice@rozkminki.com
EXTENSION OF BIRTHDAY PARTY TIME
13)The birthday party lasts 2 hours (120 minutes) with the possibility of extending it for an additional hour for a fee, depending on the availability of the venue. The intention to extend the party must be announced no later than 3 days before its planned date.
BIRTHDAY CAKE
14) The Organizer allows the Ordering Party to provide their own cake, but is not responsible for this.
BEING LATE
15) The delay of the birthday boy/girl or his guests does not result in a postponement of the reception or an extension of the birthday party at Rozkminki.
RESPONSIBILITY
16) The Organizer, animators, and event staff are not responsible for any personal belongings left by participants on the premises or in its immediate surroundings. Participants are required to properly secure their items and avoid leaving them unattended.
17) Making a reservation is tantamount to acceptance of these Regulations.
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