Client Feedback Form

We would be grateful if you would take a few moments to share feedback about your experience with our counselling service.

We recognise that giving feedback can sometimes feel difficult; however, your perspective is important in helping us reflect on our practice and improve the support we offer. All perspectives are welcome, whether positive, neutral, or critical.

Where appropriate, feedback may be shared with therapists in an anonymised and constructive way. While all feedback is carefully reviewed, we are not able to respond to individual submissions made through this form.

Thank you for taking the time to complete this form.

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Section A
Your Name/Names 
How many sessions have you had so far (an approximation is fine)?
Are your sessions still ongoing?
If your sessions have ended, approximately when did they conclude? (month/year)  
Have you had any online sessions? If yes, how did you find the experience compared to face to face counselling?
How did you find communication with The Edinburgh Counselling Service and your counsellor? Please kindly provide details where possible. 
Section B
This section is regarding your counselling sessions.
I am happy for the below feedback to be passed on to my/our counsellor at an appropriate time and in an anonymised format.  
The sessions with my counsellor helped me with whatever originally led me to seek counselling.
Based on my experience, I would feel comfortable recommending this service to others.
My overall level of satisfaction with the service provided by my counsellor is:
Is there anything you wish had been different?
Would you like to make any suggestions regarding how we could improve our services? If so, please kindly provide details here.
Please use the space below for any other comments you would like to bring to our attention.
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