Client Feedback Form

We would be grateful if you could share your experience of counselling with The Edinburgh Counselling Service. Your feedback helps us reflect on what we do well and identify ways we can continue to improve the support we offer.

We recognise that providing feedback can sometimes feel difficult, particularly when reflecting on a personal counselling journey. Please know that all feedback is welcome, whether positive, mixed, or critical. We value honesty and appreciate the time and thought that clients put into sharing their experiences.

Where appropriate, feedback may be shared with therapists in an anonymised and constructive manner to support their ongoing professional development. While every submission is carefully reviewed, we are not able to routinely respond to individual feedback provided through this form. However, if you would like a response, please let us know and we will do our best to get back to you.

Thank you again for your time and for allowing us to be part of your journey.

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Section A
Your Name/Names 
How many sessions have you had so far (an approximation is fine)?

What best describes your current situation?

Have you had any online sessions? If yes, how did you find the experience compared to face to face counselling?
How did you find communication with The Edinburgh Counselling Service and your counsellor? Please kindly provide details where possible. 
Section B
This section is regarding your counselling sessions.
I am happy for the below feedback to be passed on to my/our counsellor at an appropriate time and in an anonymised format.  

To what extent do you feel counselling helped you with the difficulties or goals that brought you to therapy?

Based on my experience, I would feel comfortable recommending this service to others.
My overall level of satisfaction with the service provided by my counsellor is:
Is there anything you wish had been different?
Would you like to make any suggestions regarding how we could improve our services? If so, please kindly provide details here.
Please use the space below for any other comments you would like to bring to our attention.
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