CWA Conference Participant Survey
All individuals attending the Customer Service Professionals Conference are asked to fill out this survey by October 7. If you have questions, feel free to contact Nell Geiser (
Your Name *
Your answer
Cell Phone Number *
Your answer
Email Address *
Your answer
CWA Local Number *
Your answer
Your Employer *
Your answer
Your Job Title *
Your answer
Do you hold an office in your Local Union? *
If yes, what is your office title? *
Your answer
Are you a shop steward? *
What percentage of employees in your work site are union members? (Your best guess for now; check your numbers and be prepared to discuss at the conference.) *
How would you describe the level of engagement and attitude towards the union among customer service members in your Local? *
Your answer
What are the top concerns for customer service workers in your local? (Rank from 1-5, with 1 being highest concern) *
Performance Metrics
Compensation Metrics
Outsourcing / Threat of Closure
If you ranked "Other" as a high concern, please describe.
Your answer
Describe an example of successful mobilization at your worksite, during bargaining or at another time. We will invite some participants to share their stories at the conference.
Your answer
What are 1 or 2 goals you have for your Local or District in the next year? *
Your answer
What sessions would you be most interested in attending at the conference? (Select up to 4) *
What do you hope to get out of the Customer Service Professionals conference? *
Your answer
Please nominate up to 4 songs you would like to have included in the conference soundtrack that will play during breaks. Provide artist and song name for each nomination.
Your answer
Do you have photos to share of your workplace and CWA activities in the community? Please email photos to
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