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Help Us Become Better!
Please answer these 11 simple questions to improve our service. Your opinion is valuable to us.
1. What is your ZeroWaste ID?
Your answer
OR
2. Overall, how satisfied or dissatisfied are you using our service?
Very dissatisfied
Very satisfied
3. Overall, how clear and relevant is the information displayed on our website?
Very unclear
Very clear
4. How important are the following factors, when choosing a printer cartridge recycling service?
Not important at all
2
3
4
Very important
Way of treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
5. How would you evaluate our service to the same factors?
1 - Poor
2
3
4
5 - Excellent
Way of Treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
Optional comment
Your answer
6. If you have contacted us by email or phone, how did you feel about our customer service performance?
Very dissatisfied
2
3
4
Very satisfied
Speed of initial response
Politeness/Professionalism
Clarity of our response
Time taken to satisfy your query
Overall satisfaction
Optional comment
Your answer
7. How would you evaluate our website?
1 - Poor
2
3
4
5 - Excellent
Navigation
Visual Design
Register process
Order process
Gains your trust
Uniqueness
Optional comment
Your answer
8. What's the best thing about our service?
Your answer
9. What's the worst thing about our service?
Your answer
10. How likely are you to use our service again?
Not at all likely
Extremely likely
11. How likely is it that you would recommend our service to a business partner or friend?
Not at all likely
Extremely likely
Do you have any other comments, questions, or concerns?
Your answer
Add your email to receive a "How To Guide" of our service! (Optional)
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