Help Us Become Better!
Please answer these 11 simple questions to improve our service. Your opinion is valuable to us.
1. What is your ZeroWaste ID?
OR
2. Overall, how satisfied or dissatisfied are you using our service?
Very dissatisfied
Very satisfied
Clear selection
3. Overall, how clear and relevant is the information displayed on our website?
Very unclear
Very clear
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4. How important are the following factors, when choosing a printer cartridge recycling service?
Not important at all
2
3
4
Very important
Way of treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
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5. How would you evaluate our service to the same factors?
1 - Poor
2
3
4
5 - Excellent
Way of Treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
Clear selection
Optional comment
6. If you have contacted us by email or phone, how did you feel about our customer service performance?
Very dissatisfied
2
3
4
Very satisfied
Speed of initial response
Politeness/Professionalism
Clarity of our response
Time taken to satisfy your query
Overall satisfaction
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Optional comment
7. How would you evaluate our website?
1 - Poor
2
3
4
5 - Excellent
Navigation
Visual Design
Register process
Order process
Gains your trust
Uniqueness
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Optional comment
8. What's the best thing about our service?
9. What's the worst thing about our service?
10. How likely are you to use our service again?
Not at all likely
Extremely likely
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11. How likely is it that you would recommend our service to a business partner or friend?
Not at all likely
Extremely likely
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Do you have any other comments, questions, or concerns?
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