WireMasters Customer Service Survey
Thank you for taking our survey! Please answer as many questions and as honestly as possible based on your experience with WireMasters in 2019. Insight into your experience with WireMasters helps make us better. This should only take a couple minutes of your time. We appreciate your participation!
Email address *
First and last name *
Company name *
Phone number *
Who is your regular sales contact (Account Executive)? *
If other, please specify.
In your experience, how has your Sales Contact performed in the following areas? *
Never
Rarely
Sometimes
Mostly
Always
Easy to reach
Knowledgable
Timely Quotes
Communication
Friendly
In your experience, how has WireMasters performed regarding packaging? *
Never
Rarely
Sometimes
Mostly
Always
Packed as Requested
Materials Labeled Properly
Required Paperwork Enclosed
Damage Free
In your experience, how has WireMasters performed regarding overall service? *
Poor
Fair
Neutral
Good
Excellent
Account Executive
Quality
On-Time Delivery
Error-Free Delivery
Problem Solving
In your experience, how would you rate WireMasters as compared to our competitors in the following areas? *
Much Worse
Worse
Equal
Better
Much Better
Quote Response
Selection offered
Lead Time
Minimums
Price
Overall Service
How likely is it that you would recommend WireMasters to a friend or colleague? *
Not at All Likely
Extremely Likely
What changes would most improve WireMasters?
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