Customer Services Survey
Welcome to the SolidTrust Pay Customer Services Survey. This survey will only take a minute of your time and any/all feedback will help us improve our company and the services we offer. By getting to know you (our valued customer) better, we will be able to implement this feedback into our services. If you wish, feel free to include your username in order to be entered into a draw for a cash prizes in appreciation for your time and honest opinion be it good, bad or terrible! Only one response per username will be accepted, thank you.
What method have you used for Customer Support?
Select all that apply
I have submitted a ticket
I have used the Live Chat option
How do you rate the customer support you received?
How long did you wait for a response (if you submitted a ticket)?
Under 8 hours
Exceeded 48 hours
How long did you wait for a response (if you were on live chat)?
1 Min or less
Between 1 to 2 min
Between 3 and 5 min
Exceeded 5 min
Did you feel that the agent was knowledgeable in their responses?
They were highly knowledgeable
They were knowledgeable
They were somewhat knowledgeable
They did not seem knowledgeable
Was your inquiry resolved?
My inquiry was resolved
Part of my inquiry was resolved
My inquiry was not resolved
How was your overall experience?
Please describe your Customer Service experience.
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