Customer Services Survey
Welcome to the SolidTrust Pay Customer Services Survey. This survey will only take a minute of your time and any/all feedback will help us improve our company and the services we offer. By getting to know you (our valued customer) better, we will be able to implement this feedback into our services. If you wish, feel free to include your username in order to be entered into a draw for a cash prizes in appreciation for your time and honest opinion be it good, bad or terrible! Only one response per username will be accepted, thank you.
What method have you used for Customer Support? *
Select all that apply
Required
How do you rate the customer support you received? *
How long did you wait for a response (if you submitted a ticket)?
Optional
How long did you wait for a response (if you were on live chat)?
Optional
Did you feel that the agent was knowledgeable in their responses? *
Was your inquiry resolved? *
How was your overall experience? *
Please describe your Customer Service experience.
Optional
Your answer
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