RMA form prior returning items to Kapteos
Thanks to fill in the following form prior returning any item to Kapteos. After analysis of the form, Kapteos will send you a RMA number for our/your internal tracking system. This RMA number should be mentioned in all your communication to kapteos.
Your country *
Your answer
Your company name *
Your answer
Your family name *
Your answer
Your email *
Your answer
Your direct phone number *
Your answer
Model of eoSense instrument *
LF or MF or HF-10 or HF-20 or HF-40
Your answer
Model of eoProbe sensor(s) *
Your answer
The serial number(s) of your eoSense instrument(s) *
The serial number (SERIAL NO) is shown on the label at the back side of the instrument
Your answer
The serial number(s) of your eoProbe sensor(s) *
The serial number is visible on the plastic part (approx. 50 cm from the probe) on the fiber optic link (see manual in case of doubt)
Your answer
The main reason for returning the items (please ensure correct sealing of returned casings with a cable tie for exemple) *
Required
In case of deep analysis of a defective eoProbe
Open comments to help us to understand better the reason for returning the item(s) *
Your answer
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