RMA form prior returning items to Kapteos

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Thanks to fill in the following form prior returning any item to Kapteos. After analysis of the form, Kapteos will send you a RMA number for our/your internal tracking system. This RMA number should be mentioned in all your communication to kapteos.

Your country *

Your company name *

Your family name *

Your email *

Your direct phone number *

Model of the eoSense opto-electronic converter *

LF or MF or HF-10 or HF-20 or HF-40

Model of eoProbe sensor(s) *

The serial number(s) of your eoSense opto-electronic converter(s) *

The serial number (SERIAL NO) is shown on the label at the back side of the converter

The serial number(s) of your eoProbe sensor(s) *

The serial number is visible on the plastic part (approx. 50 cm from the probe) on the fiber optic link (see manual in case of doubt)

The main reason for returning the items (please ensure correct sealing of returned casings with a cable tie for exemple) *

Periodic calibration

Malfunction of a probe

Malfunction of the opto-electronic converter

Malfunction of the laptop

Repair of probe(s)

Repair of the opto-electronic converter

Upgrade of the opto-electronic converter

Malfunction of accessory

Repair of accessory

Upgrade of accessory

Required

In case of deep analysis of a defective eoProbe

I hereby authorize KAPTEOS to open the eoProbe to operate any relevent deeper analysis. I accept that these additional investigations will destroy permanently the eoProbe and no repair will be possible.

Open comments to help us to understand better the reason for returning the item(s) *

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