MVLA Escalation Form

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Please use this form if you have an issue or complaint that has not been satisfactorily resolved after contacting your coach (for coach related issues) or your team manager, MVLA Board or staff member (for other issues). The Escalation Committee will forward your issue/complaint to the appropriate MVLA staff member and someone will get back to you within 48 - 72 hours of submission.

Please review MVLA's Communication Policy before submitting this form. For example, for all coach related issues, it is vital that you contact the coach first to give him/her an opportunity to resolve the issue or address the complaint. Thank you.

Please describe the issue or complaint that has not been addressed/resolved now requiring escalation. *

What actions have you taken to try to get it resolved? *

I (parent) emailed MVLA official (team coach, manager or board member)

I (parent) texted MVLA official (team coach, manager or board member)

I (parent) had a face to face discussion with MVLA official (team coach, manager or board member)

I (parent) called and left MVLA official (team coach, manager or board member) a message

I (parent) spoke to MVLA official (team coach, manager or board member)

My child (the player) emailed the team coach

My child (the player) texted the team coach

My child (the player) had a face to face discussion with the team coach

My child (the player) called and left the coach a voice mail

My child (the player) spoke to the coach over the phone

I (coach or team manager) have emailed/called/texted other MVLA official

Required

What day and time did you take action? *

Have you received a response from MVLA official (team coach, manager or board member)? *

Yes

Please tell us your name. *

Email address *

Contact # *

Is there anything else that you would like to add? *

Submit

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