The UK Consumer Service Network Dishwasher Usage Post-visit Survey 1
Dear Customer,  

You have recently received a visit from a Hotpoint Service Engineer. We kindly ask you to answer three simple questions and get the chance to win 1 year worth of dishwashing detergent! Terms and conditions apply and can be found below.
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Terms and Conditions – 2025 CS Pilot Project Survey Raffle 

1. Organiser 

The organiser of this raffle is Beko Europe S.r.l. (company on Via Varesina n. 204, 20156 (MI) Milano, Italia)  (hereinafter referred to as the “Organiser”). 

contact details: Whirlpool.EMEA@legalmail.it 

2. Eligibility 

Participation is open to natural persons aged 18 years or over who are residents of the United Kingdom (“Participants”) who have completed the The UK Consumer Service Network Dishwasher Usage Post-visit Survey 1. Employees of the Organiser, its affiliates, agents, and immediate family members of such employees are not eligible to participate. 

3. Entry Period 

The raffle opens at September 22nd and closes at 22nd of  November 2025, 23:59 CEST, inclusive (the “Entry Period”). Entries received after this time will not be accepted. 

4. How to Enter 

To enter the raffle, Participants must fully complete and submit the UK Consumer Service Network Dishwasher Usage Post-Visit Survey during the Entry Period. By submitting the survey, Participants confirm that they have read and accepted these Terms and Conditions. 

Each individual may submit only one (1) entry. Multiple entries or entries submitted through automated means will be disqualified. 

The Organiser reserves the right to cancel, suspend, or amend the raffle at any time due to circumstances beyond its reasonable control. In such cases, the Organiser shall not be liable for any loss, damage, or inconvenience caused. 

5. Prize 

A total of five (5) prizes will be awarded. Each prize consists of a one-year worth of Fairy dishwashing tablets. The prize is non-transferable and cannot be exchanged for cash or alternative goods or services. 

The Organiser reserves the right to substitute the prize with one of equal or greater value if the original prize is unavailable. 

6. Winner Selection 

Winners will be selected at random from all eligible entries using a certified random number generator as soon as practicable after the end of the Entry Period. 

7. Notification of Winners 

Winners will be notified by email using the contact details provided in the survey. If a winner does not respond within seven (7) calendar days of the notification, or if the provided contact details are invalid, the prize will be forfeited and an alternate winner may be selected. 

8. Prize Delivery 

Prizes will be delivered to the address provided by the winner, at no cost to the recipient. Delivery times may vary, and the Organiser is not responsible for any delays caused by third-party couriers or incorrect delivery details submitted by the Participant. 

9. Data Protection 

Personal data submitted during the entry process will be processed solely for the purpose of administering the raffle, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

For more information on how your data is used and your rights, please refer to the Privacy Policy of Beko, available at [Cookie & Privacy Policy | Beko UK]. 

10. Legal Recourse 

There is no right of appeal or legal recourse regarding the outcome of the raffle or the awarding of prizes. 

The Organiser will publish or otherwise make available information that indicates a valid award took place. To comply with this obligation, the Organiser will send the surname of the prize winner to anyone who emails us on the details provided at the start of these Terms and Conditions. If you object to any or all of your surname and winning entry being published or made available, please contact the Organiser using the details at the start of these Terms and Conditions. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request. 

11. Liability 

To the extent permitted by law, the Organiser shall not be liable for any loss, damage, or injury of any kind, or death resulting from participation in the raffle or acceptance or use of any prize. 

This limitation does not apply to liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law. 

12. Severability 

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall remain valid and enforceable to the fullest extent permitted by law. 

13. Governing Law and Jurisdiction 

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

14. Fraudulent or Inappropriate Conduct 

The Organiser reserves the right to disqualify any Participant who tampers with the entry process, acts fraudulently, or behaves in a manner deemed inappropriate or unlawful. 

 

Accept the Terms & Conditions to proceed with the survey. *
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