Hive Pharmacy Patient Satisfaction Survey
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1. Why did you visit this pharmacy today?
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2. If you collected a prescription today, were you able to collect it straight away, did you have to wait in the pharmacy or did you come back later to collect it?
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3. How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required?
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pharmacy and staff
4. Thinking about any previous visits as well as today's, how would you rate the pharmacy on the following factors? Please tick one box for each aspect of the pharmacy listed below, to show how good or poor you think it is:
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5. Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Please tick one box for each aspect of the service listed below, to show how good or poor you think it is:
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6. Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
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7. Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
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8. Which of the following best describes how you use this pharmacy?
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9. Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire?
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10. If you have any comments about how the service from this pharmacy could be improved, please write them in here:
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About You
11. How old are you?
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12. Your Gender
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13. Which of the following apply to you:
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Number of daily responses
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