CLBC Web Site Survey
August 2017

Community Living BC (CLBC) is building a new web site. This is part of our effort to provide better information and strengthen relationships with those we serve, a key goal in our new strategic plan (http://www.communitylivingbc.ca/about-us/publications/strategic-plans ).

We know Individuals and families may use our web site to find information about CLBC, what services we provide, the process to get services and what they can expect to receive. We want to provide this information in a way that is easy to understand, because we recognize the process can be overwhelming.

As an individual or family member , you can make an important contribution to this project, and our strategic plan goal of improving relationships, by taking a few minutes to fill out this online survey to provide input on:

> How you use the CLBC website

> The topics of information that you need on the CLBC website

> The types/style of information that you like best

Your responses will help us refine and improve our website structure and information, and identify opportunities for new resources. Please be assured that all responses are confidential and anonymous. You are not obligated to participate, this survey is completely voluntary, but we would value your feedback.

We would like your feedback by August 31, 2017.
Demographic
Tell us a bit about yourself:
1. Are you a:
2. How long have you been involved with CLBC?
Using the CLBC Website
The questions below help us understand how you currently use the CLBC website.
3. How did you first learn about the CLBC website?
4. How often do you visit the CLBC website?
5. What are the events in your life that cause you to look for information on the CLBC website? (check all that apply)
Required
6. Do you feel that the current CLBC website provides the information that you need?
Topics of information on the CLBC Website
The questions below help us understand which topics of information you need most from the CLBC website.
7. When you visit the CLBC website, what questions do you need answers to? (check all that apply)
Required
8. How important is it for you to find the following types of information on the CLBC website?
Very important
Somewhat important
Not important
Don't know
contact information for facilitators
office contact information
about the CLBC board or leadership
policies
complaints process
eligibility information
transition information for new families; eligibility, orientation, how to apply and plan for services
how CLBC makes decisions about funding services
housing needs
employment
information about community or government partners
latest news
general resources
9. Which topics below need improvement on the website? (Please rank your answers)
Needs a lot of improvement
Needs a little improvement
Does not need improvement
transition information for new families
information about CLBC services
complaints process
information about the CLBC board and leadership
general information about community and government partners
10. How would you rate the quality of the information currently available on our website?
Very High
Very Low
Style of Content on the CLBC Website
There are many different ways we can provide information through the CLBC website and make sure it is accessible and easy to read. The questions below help us understand the ways you like to receive information online.
11. Based on your experience, what style of information do you find most useful? [check all that apply]
Required
12. What styles of information should CLBC include MORE of on the website? [check all that apply]
Required
13. What styles of information should CLBC include LESS of on the website? [check all that apply]
Required
14. How would you describe the information on the current CLBC website?
15. How important is it for your to be able to use the website from a mobile device?
Very important
Doesn't matter
Thank You.
Thank you for providing your feedback to CLBC’s web site project. CLBC aims to launch the new site in spring 2018. If you have any questions or feedback, please contact CLBC Communications Director Randy Schmidt at randy.schmidt@gov.bc.ca
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