ScentsJourney - Return and Exchange Form

Dear Customer,

We apologize for not meeting your expectations. Please use this form to submit your return/exchange request. We will process your request promptly.

Return/Exchange Policy

  • We accept returns and exchanges for any product you are not satisfied with, up to 1 week from the date of delivery.
  • Return/exchange requests are processed within 3-5 business days, products must have at least 90% remaining in the bottle.
  • Delivery charges are not refundable, and customers are responsible for the delivery charges for exchange orders.
  • Testers are not refundable, as they are intended for testing fragrances only.
  • Orders above Rs.10,000 are not refundable, but can be exchanged.
  • In case of  damaged, leaking, or incorrect products we will bear the delivery charges.
Email *
Your Name *
Your Order Number *
Which product(s) you're not satisfied with? *
Format of Perfume (Optional):
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What problem are you facing?
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I want
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