Iceline Hosting - Job Application
Here at Iceline Hosting, we are a customer-focused, enthusiastic, motivated, intelligent team.

We expect you to be able to approach and respond to customers with a great attitude and also assist customers with their needs.

You will need to be independent at times, but also able to work as a team.

We offer many services which you will need to familiarise yourself with in order to provide superb support.

Please Note:
The following is the initial application stage, the answers given will be elaborated at the interview stage,
so please answer as honestly as possible.

If you're ready for the journey, click continue!
Which role are you applying for? *
You can only apply for one role.
What's your first name? *
What's your last name? *
Awesome! How old are you? *
Minimum age is 16 years old.
What is your primary language? *
Great, where are you from? *
We like to know our employees!
And what's your email address? *
This is how we'll contact you.
How would you rate your past experience and knowledge of making sales? *
And how would you rate your communication skills? *
What about your ability to get things done quickly? *
Why is it important to have a well-put together team? *
Read the following statement and write your appropriate response: *
"What are you not allowed to install on a VPS?"
Read the following statement and write your appropriate response: *
"What is the difference between game hosting and VPS hosting?"
Read the following statement and write your appropriate response: *
"What game servers does Iceline Hosting support?"
A customer has messaged the team on the live chat, and you answer it. The customer then proceeds to verbally abuse you and ignore your messages, what do you do? *
A customer asks you a question on the live chat, but you don't know how to answer it, what do you do? *
A customer has purchased a service, but their service has not yet been setup. The customer is asking how long it will take, what do you do? *
You're currently relaxing and you're not meant to be working. However a customer comes on the live chat but all of your colleagues are busy, what do you do? *
A customer purchases a server, then a week later asks for a refund with the reason "I don't need the server anymore". You have told them they can't get a refund as it doesn't meet the requirements in the refund policy. The customer is now threatening to leave a bad review, what do you do? *
What skills do you have that are you most proud of? *
This is your chance to prove to us why you're the best. Don't be shy.
Do you currently have a job other than Iceline Hosting? If so, where? *
We can't employ you if you work at another hosting company.
How did you find Iceline Hosting? *
What past experience do you have that will benefit you working here? *
Include any past jobs you had.
Why would you like to work at Iceline Hosting? *
Finally, what are your pay (per month) expectations in £? *
Be reasonable.
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