Customer Satisfaction Questionnaire - QMS-09-03
AMMC is oriented toward achieving complete satisfaction of our customers. For this
purpose, we kindly ask you to fill in the following questionnaire and indicate to us
possibilities for improvement. This survey is anonymous, but you can sign it if you like.

First, define how important (1 – the least importance, to 5 – high importance) are the
following characteristics for you, and then rate them (1 – very bad, to 5 – excellent).
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Customer name: *
Date:
 *
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Product/service quality
Clear selection
Lead Time Of Delivery
Clear selection
Speed of response on changed requests
Clear selection
Compliance to contractual obligations
Clear selection
Attention to detail and thoroughness
Clear selection
Understanding and help with defining requests
Clear selection
Cooperation of our sales department
Clear selection
Promptness and cooperation of our administrative-finance department
Clear selection
Price/terms of payment
Clear selection
Speed of complaint resolution
Clear selection
Way of resolving complaints
Clear selection
Customer support after product delivery
Clear selection
Completeness of documentation accompanying product (instruction manuals, product
declaration, etc.)
Clear selection
Is there anything else you would like to tell us?
What is the most important thing we can do to improve our service?
In what areas is our competition better than we are?
How would you feel about recommending us to colleagues?
Submit
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