CUSTOMER SATISFACTION SURVEY FOR FINANCIAL YEAR 2016/2017

The State Department of East African Affairs (SDEACI) focuses on meeting the challenge of improving service delivery to its Clients. Hence, SDEACI has commissioned this customer satisfaction survey.

Your views/comments shall be treated in strict confidentiality and will not be used for any other purpose other than that for which they were sought. Please tick (√ ) the applicable responses to the questions as appropriate.

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    7.1. Speed of delivery of services at SDEACI (e.g. How fast are requests,queries or payments delt with)
    7.2.Quality of services delivered(Quality of advice/information received)
    7.3. Accessibility of information on EAC (How easy is it to access information on EAC)
    7.4.Ease of contracting the Department on phone
    7.5.Location and accessibility of SDEACI offices
    7.6. Accessibility and currency of information on the SDEACI website
    7.7. Affordability of services from SDEACI
    7.8. Courtesy of staff(including while on phone,during meetings etc)
    Please enter one response per row
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    8.1 Department is driven towards meeting customer needs
    8.2 Quality is a top priority within the Department
    8.3 My concerns, problems, enquiries or complaints to the Department are acknowledged and addressed to my satisfaction
    8.4 The Department has effective mechanisms for presenting complaints about levels of service received
    8.5 Staff in the Department adhere to the provisions of the service charter
    8.6 Staff in the Department are professional in their work
    Please enter one response per row
    9.1 The tendering process is open & transparent
    9.2 The Department staff never seeks favors from the suppliers so as to process payments
    9.3 The standards set by SDEACI for the required goods and services are competitive
    9.4 There is timely payment for goods and services supplied
    Please enter one response per row
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    10.1 Sensitization Workshops
    10.2 Strategic Plan/Service Charter
    10.3 Public Lectures
    10.4 Print Media (Newspapers)
    10.5 Electronic Media (TVs)
    10.6 Radio
    10.7 Bill Boards/Banners
    10.8 Brochures/Flyers/Posters
    10.9 SDEACI website
    10.10 Social Media
    10.11 Jumuiya Newsletter
    Please enter one response per row
    11.1 By phone
    11.2 By postal mail
    11.3 By e-mail correspondences
    11.4 Through the SDEACI's website
    11.5 By personal contact - Physically visiting the office
    11.6 Social Media
    11.7 Video Conference
    11.8 Print/Electronic Media
    11.9 Conference/Meeting
    11.9 Others:
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