Comments, Complaints & Compliments
Reflections Community Support is committed to providing the best possible service for everyone who we support and work with. We recognise that the way we manage and respond to complaints, compliments and comments is an important part of this. By receiving feedback from the people who use our services, we can make sure that we did the best we can in the context of what we are funded to do. And if we’ve done something not as well as they would have liked, we need to know that too. Only then can we learn and improve.
The following guidelines uses the following definitions;
- a complaint is an expression of dissatisfaction about a standard of service.
- a compliment is an expression of praise concerning a service received.
- a comment is a suggestion for how a service can be improved.
Complaints, compliments and comments can be raised by our service users, staff, and/or others acting on behalf of a current or potential service user of any of the services normally provided by Reflections Community Support. All complaints and suggestions will be received positively and be used as a means to improve the quality of our services. People who use our services will not receive a lesser service from us, if they raise concerns or make a complaint.