Comments, Complaints & Compliments
Reflections Community Support is committed to providing the best possible service for everyone who we support and work with. We recognise that the way we manage and respond to complaints, compliments and comments is an important part of this. By receiving feedback from the people who use our services, we can make sure that we did the best we can in the context of what we are funded to do. And if we’ve done something not as well as they would have liked, we need to know that too. Only then can we learn and improve.

The following guidelines uses the following definitions;

- a complaint is an expression of dissatisfaction about a standard of service.
- a compliment is an expression of praise concerning a service received.
- a comment is a suggestion for how a service can be improved.

Complaints, compliments and comments can be raised by our service users,  staff, and/or others acting on behalf of a current or potential service user of any of the services normally provided by Reflections Community Support. All complaints and suggestions will be received positively and be used as a means to improve the quality of our services. People who use our services will not receive a lesser service from us, if they raise concerns or make a complaint.

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Email *
Title: *
Full Name (as displayed on official documentation) *
Address (including full postal code): *
Contact number: *
When we need to contact you, how would you prefer to be contacted? *
Please select one option from the list below. *
If a complaint, please provide us with the details of the location including the full address of where the complaint you wish to report has/had occurred if known.  
Who does the Comment, Complaint or Compliment specifically related to an employee, please provide the name of the person if known.  
Have you spoken or contacted anyone at Reflections Community Support about the same issue before?
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What was the name of person at Reflections Community Support that you contacted?
What was the date you contacted this person?
Please describe what happened as a result of this contact.
What would you ideally like Reflections Community Support as the service provider to do? How can we put things right, or how can we build on what we have already done well?
Is there any other information you wish to tell us, or feel is relevant to your feedback about our services?
I confirm all the information I have given is to the best of my knowledge, accurate and complete. Please print your name in the space provided below. *
Date: *
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