Understanding Customer Experience Trends in the Banking Sector
The survey is being conducted to know the banking trends among people, keeping the recent goverment approach to get more people in the banking system in perspective, we want to analyze people inclination towards usage of banking facilities and their preference and selection criteria of their bank
Name: *
Your answer
Gender *
Age *
Education *
Marital Status:
Profession: *
Monthly Income *
Which banks do you maintain personal/business account? *
Required
Which bank would you consider your Primary Bank? ( The Answers you mark for questions after this would be for that bank, please Select 1) *
What type of bank account do you maintain with the selected bank ? *
If you have more than 1 account, why do you prefer this bank over other banks *
Required
You primarily use your bank account for? *
Required
How frequently do you use the following banking services per month? *
NIL
1 to 3 times
3 to 8 times
8 to 12 times
Over 12 times
Branch Banking
ATM
Internet Banking
Telephone Banking
Mobile Banking
How frequently do you perform these activities on Internet Banking? *
1-2 times
3-5 times
5-10 times
Never
Utility Bills
IBFT (Inter Banks Funds Transfer)
Mobile Top-up
Account Balance
Credit Card Payment
Other Bills
Do you trust the security of your bank's Internet Banking ? *
How frequently do you perform these activities on your Bank Mobile App? *
1-2 times
3-5 times
5-10 times
Never
Utility Bills
IBFT (Inter Bank Funds Transfer)
Mobile Top-up
Account Balance
Credit Card Bill Payment
Other Bills
Which bank product have you availed in the last 12 Months *
Required
How many Credit Cards do you have ? *
What do you look for before applying for a Credit Card ? *
Required
How did you apply for your last Credit Card/Car loan? *
How was your experience with the agent/sales person when you applied for Credit Card/Car Loan?
Highly Satisfied
Satisfied
Nuetral
Un-Satisfied
Highly unsatisfactory
Complete information
Documentation Process
Response Time
Delivery
If your Credit Card/Car Loan application was refused in last 12 months, what reason did the bank give you ?
Do you agree with the reason bank gave for refusal?
For which services do you visit bank branch ? (Please select all that apply) *
Required
Which bank product do you plan to apply in the next 12 Months *
Required
Have you opened a Mobile Wallet? (For e.g. Easypaisa, Keenu, etc) *
Which Mobile Wallet do you use? *
Required
How frequently do you use Mobile Wallet to perform transactions?
What purpose do you use Mobile Wallet for? (Check all that apply)
Will you in near future perform more transactions on m-wallet compare to bank account? *
Email address: *
Your answer
Contact Number:
Your answer
Submit
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