"Cure for Public Outrage - can we really 'inform our way out of it?"
Have you ever had an angry member of the public yell at you or get in your face while you were in the middle of a community meeting? Did you ever think to yourself, “Gee, if only they understood the project as well as I do, then they might not be so upset?”
At first, confronting emotion with information seems like the right course of action. In practice, this is actually the worst thing to do. Come spend lunchtime with us next week and learn the ONE THING you should NOT be doing in community meetings.