Puppet Support Services Survey
Puppet Support is investigating additional value-added support services. As a valued customer, we would love to get your feedback on your interest and likeliness to purchase these services. Please note that this is not a sales survey; the purpose of this survey is for research on developing new support services.
Email address *
Named Account Support Engineer (NASE)
The Named Account Support Engineer (NASE) role will learn your environment to address your support incidents more efficiently and effectively. Your technical incidents are prioritized for support 24x7, giving you faster access to Puppet support experts to resolve problems. Outside your NASE’s working hours, your incidents are prioritized to a group of specialist support engineers.
How interested in this service are you? *
Not Interested In This Service
Very Interested In This Service
How likely are you to purchase this service? *
Not Likely
Very Likely
Custom Code Support
Puppet Support will deliver 4 hour blocks of technical support expertise to troubleshoot and work with you to remediate issues related to your custom code.
How interested in this service are you? *
Not Interested In This Service
Very Interested In This Service
How likely are you to purchase this service? *
Not Likely
Very Likely
Upgrade Assessment & Upgrade Support
Puppet support will work proactively with you to perform a pre-upgrade assessment and provide a window of 24x7 on-call reactive support during the pre-defined agreed to upgrade period. This is a block of 10 hours.
How interested in this service are you? *
Not Interested In This Service
Very Interested In This Service
How likely are you to purchase this service ? *
Not Likely
Very Likely
Are there other services that you would find valuable if offered by Puppet?
Your answer
Submit
Never submit passwords through Google Forms.
reCAPTCHA
This form was created inside of Puppet. Report Abuse - Terms of Service - Additional Terms