Client Feedback Form

Dear Valued Client,

Thank you for your interest in providing feedback to DLSMHSI regarding our services. Your responses will help us improve our academic support services to better meet the needs of our stakeholders. 

We prioritize the protection of your privacy. To ensure the protection of your personal data, all information you provide in this survey will be kept confidential and used for quality assurance purposes only.

  1. Non-Collection of Identifiers: We will not collect any personal information that could potentially identify you as the evaluator. Your assessment will remain entirely anonymous.
  2. Avoiding Identifiers: We kindly request that you refrain from including any personal identifiers in your responses. This helps maintain the anonymity of your feedback.
  3. Secure Data Handling: Your response will be promptly deleted after the evaluation process is completed, ensuring your feedback remains confidential.

Your candid input is essential to improving the educational experience at DLSMHSI. We appreciate your participation in this process and are committed to safeguarding your confidentiality.

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Please select the option that best describes your relationship with DLSMHSI: *

Note: An employer refers to an organization or company where our graduates or alumni work, and with whom we may interact professionally.

Primary Reason for Your Transaction:

 *
College/Department You Transacted With: *
Please rate the following aspects of our services on a scale of 1 to 5, where 1 is poor and 5 is very good:
Governance and Administration
 *
NA - Not Applicable
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
I understand how the roles and responsibilities of different service units are organized and communicated.
Support service units follow ethical practices and protect my rights.
The services I receive reflect the values and goals shared by the institution.
I am kept informed and engaged through clear and timely communication.
Support Staff
 *

Refers to individuals who work in non-teaching positions within our organization. They are responsible for providing administrative, operational, or other educational support services, excluding classroom instruction.

NA - Not Applicable
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
The staff appear competent and knowledgeable when assisting me.
Service Accessibility
 *
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
Services are accessible when I need them.
There is equal access to services regardless of background.
Services respond promptly and appropriately to student concerns.
Policies and procedures for accessing student services are clear and fair.
The institution provides reasonable accommodations for clients with disabilities.
Service Effectiveness
 *
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
The services I have used effectively met my needs.
Services and programs are relevant to my academic and personal development.
Resources and Facilities
 *
NA - Not Applicable
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
Support service units and facilities are well-maintained and adequately equipped.
The website, software, and online systems for student services are easy to use and reliable.
Services contribute to environmental sustainability (e.g., paperless systems, green spaces).
Overall Experience: *
1 - Poor
2 - Fair
3 - Neutral
4 - Good
5 - Very Good
Overall, I am satisfied with the student services I have received.
Strengths:
Skip and Keep Field Empty if None.
Opportunities for Improvement:
Skip and Keep Field Empty if None.
Suggestions:
Suggestions Only. Skip and Keep Field Empty if None.

Thank you for your participation and valuable feedback.

  

In St. La Salle,

Center for Educational Effectiveness and Accreditation
Office of the Vice Chancellor for Academic Services


Note: This instrument was developed with artificial intelligence (AI) technology. It has undergone rigorous testing and validation to ensure its reliability and accuracy. Should you have any questions or require further information, please do not hesitate to reach out to us. 
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