TUP ultimately aims that every customer like you should be fully satisfied with the quality of service provided by our employees/offices. We are pleased to collect as much information from you so we can further improve our services. Please feel free to answer the following survey items asked by specifying your response in the space provided.

The following are the specific directions per Section:

CUSTOMER SATISFACTION CRITERIA - this section allows you to rate the performance of an employee or office based on certain criteria. Please select the appropriate response based on the situation described. The legend of rating are as follows: 5-Outstanding; 4-Very Satisfactory; 3-Satisfactory; 2-Fair; 1-Poor or Needs Improvement

CUSTOMER FEEDBACK - this section aims to collect your feedback whether you would like to file a complaint, commend for an exemplary performance, or suggest/recommend desired actions for improvement.

EXPLANATION OF THE COMMENDATION/COMPLAINT/FEEDBACK - this section allows you to elaborate the details of your feedback or complaint by specifying the Who, What, When, Where, Why, and How guide questions. You may attach verified complaint letter and evidentiary documents.

Verified complaints are given priority while unverified ones are processed through Corrective Action Report (CAR) procedure, which takes 3-5 days and 20 days for minor and major findings, respectively. For immediate concerns you may contact 301-3001 local 709.

Thank you for partnering with TUP. It is a pleasure to have served you and we look forward to serving you better next time.