Bad customer service review management
How do you manage a bad review? (on the rare occasion they may happen)

We are hoping to learn more about different approaches out there, and what options there may be.

YOUR feedback is very important for us, and will be very welcome. The survey is short and sweet. Multiple pre set so you don't have to waste time typing things out. Some space as well so you can share your thoughts.

Thank you for your participation, it means a lot to me.


Adrian Marquez
Anthropologist, Sommelier
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Someone had a bad customer service experience. Leaves a bad review on google / yelp / opentable. How do you manage it?
(Entirely optional) How much do you think a bad review costs you in terms of revenue or future revenue?
Anything you'd like to add?
THANK YOU! Your feedback helps me improve and bring you better data. Would you like to subscribe to our newsletter? I occasionally share resources that I find in the internet (finding useful stuff is my speciality) Punch in your email below. (and you consent to receive emails from me)
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