Citizen Perception Survey on Public Services

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The citizen perception survey on the key public services is designed to strengthen citizen engagement in the delivery of public services. Please share your honest feedback and opinion based on your experience of availing the service/s and any suggestions to improve service delivery will be highly appreciated.

No personal identification data will be captured.

This survey will take about 2-3 minutes to complete.

* Required

Your Gender *

MALE

FEMALE

OTHERS

Which age group do you fall into *

BELOW 20

21 - 30

31 - 40

41- 50

ABOVE 50

Which Dzongkhag are you applying from? *

Choose

Samtse

Paro

Trashigang

Mongar

Sarpang

Bumthang

Gasa

Pemagatshel

Thimphu

Chukha

Lhuntse

Wangdiphodrang

Trashiyangtse

Punakha

Tsirang

Zhemgang

Trongsa

Haa

Dagana

Samdrupjongkhar

Name/choose the service you avail: *

Choose

Food Safety Licensing of Food Business

Dzongkha Language Services

Issuance of New CID/ SRP card

Issue and Renewal of Tour Guide & Trekking staff license

Issuance of Flagpole, Fencing Pole and Firewood

Renewal of Licence (Large and Medium)

Third Country Import Licenses (Manufacturing Industries)

Annual Business Income tax declaration

FDI Project Approval

Radiocommunication Licenses for Radio Apparatus License

Pharmacy (Medicine Counter)

Export Certification of Plant and Plant Materials

Application for Post Registration changes of Medicinal Products

Annual Personal Income tax declaration

Issuance of Certificate of Origin

Issuance of Learner Licenses

Change of Head of Household

Verification/ Endorsement of Import Duty Exemption Certificate for: a) Import of hotel and trekking equipment

Media Licenses for Publishing House License

Issuance of Approval for new Bar License

Pet Registration

Registration/ Renewal of Professional as Competent Person

Issuance of Nationality Certificate

Marriage Certificate

Application for Scholarship

Name Change (Citizen)

Telecommunication Licenses (Technical Clearance)

Tourist Visa endorsement

Renewal of vehicle registration certificate

Bhutan Biosecurity System Service

Issuance of Import License

Import House Registration Certificate

Cable TV License

Electrocardiogram (ECG)

Lost Documents

Approval of Foreign workers (New, Renewal, Additional)

Radiocommunication Licenses for Radio Spectrum License

Import Authorization for Medicinal Products

Ultrasonography

Endorsement of Driving License

Organ Transplant

Name Transfer (Ownership Transfer) & Establishment Name Change (large & medium scale industries)

Sterilization (Spay & Neuter)

X-Ray services

Issuance and Refill of Subsidized LPG & SKO

Printing & issuance of driving licenses

Registration/ Renewal/ Change and Cancellation of Contractor Certificate

Issuance of Recommendation for: c) import of hotel equipment for hotels

Laboratory Diagnostic tests (Ultrasonography)

Issuance of English Language Proficiency Certificate

Registration/ Renewal/ Cancellation of Architect

Registration of Books

Laboratory Services

Issuance of Replacement Documents

Child Adoption

Environment Clearance for urban roads, housing colonies, river-training works

Issuance of Household Information

Registration of Medicinal Produce

Issuance of Replacement of CID/SRP card

Issuance of Recommendation for Business Guest Visa

Clinical Diagnostic test (Ultrasonography)

Issuance of Recommendation for: e) import of trekking equipment for Tour Operators)

Conducting driving test (theoretical & practical)

Job Seeker Registration

Import regulation of plants and plant materials including agro chemicals

Attending road blocks along public transport routes

Reality Show Permit

Treatment of Animals

Issuance of Letter of Interest for leasing State Reserved Forest Land

Application for Domestic Project Approval

Letter of Intent for SRF Land (Commercial Purposes)

Issuance of Recommendation for Import License

Verification/Approval of Tour Payment to Tour operators

Media Licenses for Individual Publishing License

Registration/ Renewal and Cancellation of Consultant Firm

Verification/ Endorsement of Import Duty Exemption Certificate for: : b) Import of tourist vehicle

Registration of Motor Vehicles

Issuance of Recommendation for: a) work permits for foreign workers in accommodation sectors,

Printing Press License

Death Registration

Broadcasting Licenses Campus Radio

Issuance of Rural Timber Permit

Registration/ Renewal and Cancellation of Specialized Trade

Clerical Re-check

Application for new BSA/ BSA Registration

Application for Cottage and Small -Scale Industry License

Census Transfer

Issuance of vehicle registration & road worthiness certificate

Name Change/ Correction of DoB

Inspection of vehicle road worthiness & renew the road worthiness certificate

Translation of Marriage Certificate

Authorization for Import/ Export/ Transit of Schedule III, IV and V Substances

Child Travel Documents

Broadcasting Licenses for Commercial FM Radio

Issuance of Ordinary Passport

Radiocommunication Licenses for Radio Amateur License

Change of Citizen Information

Issuance of Business Licenses (Micro, Retail, Wholesale)

Employer Registration

Renewal of learner licenses

Technical Authorization/ Renewal for Sale & Distribution of Medicinal Products

Attestation of Documents

Replacement of Ordinary Passport

Issuance of route permits

Reviewing of building designs and drawings/ Sanctioning of Technical approval

Issuance of Duplicate Examination Documents

Single/Marital Status

Update/ Change Spouse Information

Recommendation Letter and Value-addition Certificate

Business Guest Visa (Construction, Services & Manufacturing Industries)

Issuance of Recommendation for: b) Tour Operator License

Closing of Accounts and Transfer of Shares

Endorsement of Forex Remittance

Compliant Management

Attestation of Agreement, Wills, Contracts, Testaments

Issuance Custom Declaration/clearance

Issuance of Recommendation for: d) import of tourist vehicle for Tour Operators

Renewal of driver's license

Duplication/replacement of learner licenses

FDI Registration

What device are you using to avail the service? *

Desktop Computer

Laptop

Smart phone

TAB/iPAD

Others

Which access point are you using for the internet service? *

OFFICE

HOME

CAFE

COMUNITY CENTER

MOBILE PHONE

OTHERS

Is this your first time using online service? *

YES

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