Portals Hardware Return Product Authorization

Our objective is your complete satisfaction! If you would like to return your Portals product please complete the following form. Once your form has been submitted you will receive an email confirmation.This form is for information purposes only; it will not generate an RGA, RMA or return label.
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    Return Policy

    All returned merchandise is subject to visual inspection by Portals Hardware personnel before credit will be issued. No Fault Return Policy Portals Hardware believes in producing the highest quality product and providing the best level of service available to customers. In the instances where a product needs to be returned to Portals, the following apply: Fill Out The Return Product Authorization Form Customers are responsible for returning items to Portals Hardware. Ship your package with a carrier that can provide tracking and insurance (UPS, FedEx, or USPS) to our address: Portals 925 Lydia Ave. Kansas City, MO 64106 Attention: Returns Packaging Product needs to be returned in packaging that allows the product to successfully transit Fedex and UPS facilities. Product needs to be packaged in something other than the individual product box. If product is returned in packaging that allows the product to be damaged, no credit will be given. Up to 30 Days No fault return policy. No handling charge for return of undamaged merchandise (stock items only). 31 to 180 Days 20% restocking charge on stock items. No shipping charge credit allowed. 181 Days and Over No returns without authorization of the Customer Service Manager. 30% restocking charge on stock items. No shipping charge credit allowed. Returns Due to Portals Hardware Error Any returns to Portals Hardware due to an error on our part must be made within 30 days of receipt of shipment. No restocking charge will be assessed to the customer, unless the returned merchandise has been held by the customer over 30 days. No credit will be issued if product has been used or damaged by the customer. No merchandise will be considered for return after one year from date of purchase, nor will credit be issued if merchandise has been damaged through abuse, carelessness or neglect. Special Order or Fabricated Merchandise Custom finish or custom fabricated product cannot be returned for credit.