Disconnection of delinquent accounts occurs on the 25th of each month. If the 25th falls on a holiday or weekend, disconnects will be performed the next business day at noon. If the 25th falls on a Monday, disconnects are performed at noon.
Extensions , in time for payment
and forbearance, in terminating water service based upon a “promise to pay”
before the next due date are limited to
TWO extensions in a twelve-month
period.
E.g., if a customer request forbearance in December, then again in
March, if payment is delinquent in July, service will be terminated according
to existing policy. Customers may apply for ONE
hardship forbearance when other administrative remedies have been
exhausted. Customers should use a standard form (available upon request) in which they
should detail the extraordinary circumstances which prevent them from timely
payment and which outline their plan to become current on their bill.
All promise to pay request must be completed two business days before disconnect.
